Strategic Customer Service & Planning Specialist (P2P)

Job Purpose

We are looking for a Strategic Customer Service & Planning Specialist (P2P). In this role you will act as a key interface between strategic customers Sales KAMs and internal supply chain team ensuring end-to-end planning excellence across demand inventory order fulfilment and logistics processes. This is temporary contract for 15 year.

Responsibilities

Customer Collaboration & Governance

• Act as Logistics Key Account for strategic customers

• Lead weekly operational reviews and planning alignment

• Build strong customer relationships and planning models

• Manage governance routines KPIs and SLAs

End-to-End Planning & Execution

• Manage full order lifecycle (contracts call-offs deliveries

• Optimize availability using planning tools (OMP SAP ADEX)

• Monitor orders allocations backorders and service risks

Demand & Inventory Planning

• Collaborate with customers to integrate sales stock and market signals into forecasting processes

• Support customers in optimizing their inventory level through proactive collaboration data insights and planning alignment

• Actively influence customer behaviour to improve demand quality forecast accuracy and inventory health

• Ensure alignment between customer demand and Bridgestone supply capabilities by maintaining accurate DRP signals and clean demand in OMP

• Work closely with DRP Planning team to secure proper stock availability in the network and ensure consistent replenishment flows

Transport & Logistics Coordination

• Plan direct shipments from production

• Manage delivery slots and resolve logistics issues

• Ensure delivery performance and reliability

Continuous Improvement

• Analyse KPIs (OTIF Fill Rate Forecast Accuracy)

• Drive root cause analysis and process improvements

• Support B-Direct transformation initiatives

Requirements

• Experience in Supply Chain / Planning / Logistics / Customer Service

• Good understanding of endtoend supply chain processes

• Experience in managing strategic customers in a customer-centric supply chain environment

• Strong analytical skills and ability to work with data

• Experience with SAP (SD/MM) and planning tools (OMP is a plus)

• Advanced Excel skills (analysis reporting)

• Ability to manage multiple tasks in a dynamic environment

• Strong communication skills and customeroriented mindset

• English proficiency (B2 or higher)

• Polish is a must (written and spoken)

Nice to Have

• Experience with ADEX or advanced planning tools

• Knowledge of consignment or direct shipment models (ODS STO/STR)

• Familiarity with automation reporting tools or Power BI