Store Manager

As the Store Manager youll take full ownership of your stores performance with a strong focus on creating exceptional customer experiences that drive both sales and profitability. Your leadership will be the heartbeat of the storeguiding inspiring and empowering your team to deliver operational excellence and outstanding service.

By balancing front-of-house energy with behind-the-scenes efficiency youll cultivate a vibrant customer-first environment where every detail contributes to success. Through your strategic mindset and people-first approach youll ensure the store not only meets its goals but becomes a destination that customers love to return to.

Key Responsibilities:

• Driving exceptional customer service by guiding the store team to deliver personalized styling advice expert product knowledge and a memorable in-store experience
• Interpreting sales data to drive performance and taking ownership of the stores commercial success
• Inspiring and leading a team of managers visual merchandisers and sales advisors to consistently exceed service and operational standards
• Managing recruitment processes and ensuring effective onboarding and training for all new team members
• Identifying high-potential individuals and creating tailored development plans to support their career growth
• Managing all aspects of store operationsincluding compliance and visual merchandisingto ensure operational efficiency and uphold high standards of excellence
• Fostering a positive inclusive and motivating work environment where people thrive

Qualifications :

• Customer-Focused: A strong customer-centric mindset with a proven track record from past  retail experience of leveraging customer feedback to inform business decisions and drive performance
• Business Acumen: Strong commercial awareness and a deep understanding of the broader retail landscape/KPIs with a proven ability to align business objectives with evolving customer needs
• Team Leadership: Proven ability to lead teams / other leaders in fast-paced retail environments consistently delivering high standards of customer service while driving sales and profitability 
• Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development
• Excellent Communication: A clear confident and empathetic communicator Strong in engaging with both customers and teams while effectively conveying operational direction and articulating broader long terms goals /vision
• Coaching & Development: Experienced in giving constructive feedback and supporting others to grow and improve
• Adaptability & Flexibility: Responsive to shifting priorities with the agility to embrace new opportunities and the openness to consider diverse perspectives when making decisions and future plans
• Operational Excellence: Strong understanding of store operations compliance/security issues and retail standards with experience in leading and training teams
• Language Skills: Good communication skills in both Polish and English with the ability to engage effectively with customers teams and stakeholders in a clear and professional manner
• Comfortable working varied hours including evenings and weekends

Additional Information :

• This is a full-time position with a contract of 40 hours a week.
• Apply by sending in your CV in English as soon as possible.

Benefits:

We offer all our employees attractive benefits with extensive development opportunities. All our employees receive a 25% staff discount usable on all our H&M Group brands in stores and addition to our staff discount all our employees are included in our H&M Incentive Program HIP. You can read more about our H&M Incentive Program here. 

In addition to this Poland-based colleagues also receive:  

• A lunch card with a monthly topup of 200 PLN
• Possibility of receiving a performance-based sales bonus
• Referral bonuses for recommending new employees (from 480 PLN to 1200 PLN gross depending on the recommended position)
• Occasional vouchers and bonuses throughout the year
• Cofinancing of sports passes or a wellbeing platform 30 PLN per month
• Cofinancing of private medical care 49 PLN per month
• Life insurance at an attractive price
• Access to the MyBenefit platform
• An onboarding and development training program

Inclusion & Diversity 

At H&M Group were determined to create and maintain inclusive diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges what we perceive as possible and how we choose to relate to our colleagues and customers all over the world therefore all diversity dimensions are taken into consideration in our recruitment process.

Company Description 

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship innovation and compelling fashion movements.

Remote Work :

No

Employment Type :

Full-time