SRE Senior Engineer
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Job Summary
Company Overview
At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people property and places. Our solutions foster the collaboration thats critical for safer communities safer schools safer hospitals safer businesses and ultimately safer nations. Connect with a career that matters and help us build a safer future.
Department Overview
The Emergency Call Management organization consists of Emergency Call Handling and Emergency Call Routing teams. Production systems running our products from both teams are public cloud-based solutions requiring 99.999% or greater availability.The Emergency Call Handling team is responsible for SaaS solutions that provide telecommunicators and supervisors intelligence flexibility and mobility to help save lives. Trusted by thousands answering over 65% of all 9-1-1 calls in the US our call handling software offers PSAPs proven technology that increases productivity and continually strengthens how our customers coordinate response and exchange life-saving information.
The Emergency Call Routing team is responsible for SaaS solutions that provide geospatial and traditional call-routing capabilities to communities regions and states. These systems are ultra highly available providing the service to route any caller dialing 9-1-1 (or 1-1-2 etc.) to the appropriate public safety answering point (PSAP) as quickly as possible.
This position supports all of the Emergency Call Management organization.
Job Description
As a software engineer on the Emergency Call Management site reliability engineering (ECM-SRE) team you will join a team of talented software engineers who work directly with product and engineering teams to constantly improve reliability across our suite of public safety products.
Your responsibilities will include:
implementation of Monitoring/Observability objectives. This includes maintenance of Alert response playbooks.
- Creation and reinforcement of the HA and reliability strategy.
- Triage of customer-reported incidents and problems to the proper software team requiring troubleshooting and problem management skills.
- Maintenance and reporting of SLOs and error budget.
- Facilitation of Chaos Engineering activities with multiple engineering teams.
- Developing the SRE culture and sharing best practices across Motorola Solutions Emergency Call Management organization.
- On-call support alongside multiple engineering teams for products and services in production. This role focuses on Incident Command to maintain focus and direction of the incident process. This is essential to meet regulatory reporting requirements.
- Assist Motorola Solutions customer support teams in creating customer facing communication documents requiring strong communication skills.
- Facilitation of Failure Mode and Effects Analysis with multiple engineering teams.
The right individual will have a passion for observability reliability automation incident response and enabling innovation.
Basic Requirements
4 years of professional software development or SRE position
Excellent communication skills
Experience developing cloud-based applications
Experience developing REST-based APIs and implementing microservice principles and architectures
Experience with modern DevOps tooling (including CI/CD pipelines)
Familiarity with the concepts involved in designing a high availability architecture
Familiarity with observability and monitoring
Familiarity with automated testing
Familiarity with network concepts and protocols (OSI SIP HTTP WebSockets or similar)
Creativity and persistence when solving complex problems
Enthusiasm for learning key technologies architectures processes and best practices
In return for your expertise well support you in this new challenge with coaching & development every step of the way. Also to reward your work youll get the following:
Contract of Employment (UoP)
Private medical coverage Multisport
Life insurance (two annual income)
Employee Stock Purchase Plan 15% discount for buying Motorolas Stock units
Employee Pension Plan 35 % of the months salary gross which goes to the retirement account
IP Tax Relief
Yearly salary increase (depends on individual performance)
Yearly bonus (depends on company performance)
Flexible working hours (usually day starts between 7-10)
8 hours working day (30 minutes lunch break included).
Hybrid/ remote work
Travel Requirements
None
Relocation Provided
None
Position Type
ExperiencedReferral Payment Plan
YesCompany
Motorola Solutions Systems Polska Sp.z.o.oEEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.
Required Experience:
Senior IC
About Company
Motorola Solutions, Inc., incorporated on March 9, 1973, is a provider of communication infrastructure, devices, accessories, software and services. The Company operates through two segments: Products and Services. It serves global customer base spanning federal, state, county, provin ... View more
