Powering the agentic revolution in travel. Sabre is an AI-native technology leader backed by one of the worlds largest travel data clouds. Built on an open modular cloud-native architecture Sabre serves as the backbone for both established leaders and bold new disruptors guiding them to the next age of travel retailing through intelligent connected and personalized experiences. With AI at its core and operating at unparalleled scale Sabre transforms insights into innovation empowering airlines hoteliers agencies and other partners to retail distribute and fulfill travel worldwide.

Reports To

Director Global IT Support & Collaboration Services

Position Summary

We are seeking an experienced ServiceNow Technical Lead / Developer to provide both strategic leadership and hands-on development expertise for the ServiceNow platform. This role is responsible for defining platform direction guiding architecture and design decisions and developing scalable secure and efficient ServiceNow solutions that support enterprise service management and workflow automation.

The ideal candidate will serve as the primary technical lead for the platform bridging business requirements with platform capabilities while also designing developing configuring and supporting ServiceNow solutions. This role combines SME-level ownership with developer-level execution ensuring strong governance high-quality delivery and long-term platform sustainability.

Key Responsibilities

Platform Leadership Strategy & Governance

• Serve as the primary technical lead and subject matter expert for the ServiceNow platform.
• Define and enforce platform governance standards and best practices.
• Provide strategic direction for ServiceNow roadmap and architecture.
• Ensure alignment with ITSM/ITIL and enterprise standards.

Solution Architecture Development & Configuration

• Design and implement ServiceNow solutions including workflows and applications.
• Configure ITSM CMDB and Service Catalog modules.
• Develop scripts: Business Rules Client Scripts UI Policies Script Includes.
• Recommend configuration vs customization strategies.

Workflow Automation & Process Improvement

• Design and implement automated workflows.
• Drive automation initiatives to improve efficiency.
• Identify opportunities to reduce manual effort.

Implementation Delivery & Platform Support

• Lead development lifecycle activities including testing and deployment.
• Support enhancements and production issues.
• Manage platform upgrades and releases.

Integration CMDB & Data Management

• Develop integrations with enterprise systems.
• Maintain CMDB and ensure data integrity.
• Manage data imports and transformations.

Stakeholder Engagement Mentorship & Documentation

• Gather requirements and translate into technical solutions.
• Mentor team members and perform code reviews.
• Maintain technical documentation and reports.

Required Qualifications

• 5 years of ServiceNow development and administration experience
• Expertise in ITSM CMDB and Service Catalog
• Strong JavaScript and Glide API knowledge
• Experience with REST/SOAP integrations
• Understanding of ITIL/ITSM processes
• Strong problem-solving and communication skills

Preferred Qualifications

• ServiceNow certifications (CSA CAD CIS)
• Experience with ITOM HRSD or CSM modules
• Agile/Scrum experience
• Enterprise-scale ServiceNow environment experience

Work arrangements

• Hybrid working mode; 3 chosen days from the office in a week

• Flexible working hours: Maintain your work-life balance by adjusting your working hours to your needs

Paid time off

• Paid parental leave: Take up to 12 weeks off with pay after birth or adoption of a child. Sabre Global Paid Parental Leave runs concurrently with local leave policies.

• Paid volunteer time: take up to 4 days annually to give your time to a charitable organization of your choice

Your money

• My Benefit platform/Multisport card:enjoy the benefit cafeteria system and use popular sport card

• Tax deduction: take the opportunity to claim deductible costs reducing your income tax

• Employee Capital Plans:profit from long-term saving scheme co-financed by Sabre and the State Treasury

• Baby Bonus:benefit from one-time allowance on childbirth or adoption

Health and wellness

• Luxmed VIP medical coverage: take care of yourself and your family with the extensive medical package with a broad range of additional services

• Foreign travel insurance: feel safe going abroad with free Allianz insurance offered as part of our Lux Med package

• Employee Assistance Program: find help in free confidential program with a certified counselor

• Mindfulness & meditation apps: take care of your mental and physical health

• Life insurance: sign up for free high coverage life insurance program

Career development

• Professional development:access to e-learning platforms as well as join Sabre live learning sessions

• Certification and tuition reimbursement

• Our Communities:join one of our team member groups focused on sharing knowledge and best practices (Google Developers Group Innovation Lab Community Women in Technology SOLVE!T and many more)

And more

• Car and bike parking

• Fun & Relax zone in modern office: enjoy electronic tables to work foosball ping pong pool table swings massage chairs and terraces to admire a panoramic view of Kraków. We have parents rooms as well

• No dress code

• Innovation Lab: access Augmented Reality & Virtual Reality equipment Robot construction kit 3D printers and many more

• Attractive Referral Bonus:earn $2500 USD for every hired referral

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application.

Please note that only candidates who meet the minimum requirements will proceed in the selection process.

Sabre is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin sex gender identity sexual orientation disability status protected veteran status or any other characteristic protected by law.