ServiceNow Developer

We are looking for a ServiceNow Developer to join the Sopra Steria Polska team and contribute to the projects for our clients.

Note that we can only offer cooperation to people who are located in Poland and have EU citizenship.

Responsibilities:

• Participate in ServiceNow implementation enhancement and optimization projects.
• Analyze business requirements and translate them into scalable ServiceNow solutions.
• Design configure and develop solutions on the ServiceNow platform primarily within the ITSM module.
• Develop and maintain workflows integrations catalog items business rules script includes and other custom platform components.
• Implement new functionalities and enhancements in accordance with business and technical requirements.
• Troubleshoot complex issues perform root cause analysis and implement long-term solutions.
• Review optimize and refactor custom code to ensure performance maintainability and compliance with ServiceNow best practices.
• Support platform upgrades patches and releases including testing and validation activities.
• Monitor and maintain integrations and APIs to ensure reliable platform operations.
• Maintain up-to-date technical documentation for configurations integrations and custom developments.
• Collaborate with stakeholders consultants and Agile teams to deliver high-quality solutions.
• Recommend and implement continuous improvements to enhance platform functionality performance and user experience.

Qualifications :

Must Have Requirements

• 4 years of hands-on experience with the ServiceNow platform.
• ServiceNow CSA (Certified System Administrator) certification.
• Strong experience and deep knowledge of ServiceNow ITSM.
• Advanced JavaScript scripting skills.
• Experience working in Agile/Scrum environments and familiarity with ITIL practices.
• Strong problem-solving and analytical skills.
• Fluent English B2/C1.
• Strong communication skills to collaborate with cross-functional teams.
• Proactive and detail-oriented.
• Ability to document processes and share knowledge effectively.
• Being open to occasional business trips abroad and visits in our office in Katowice.

Nice to Have

• Additional ServiceNow certifications (e.g. CAD CIS-ITSM CIS-HRSD CIS-ITOM).
• Experience with other ServiceNow modules such as HRSD SLO ITOM or similar.
• French B2/C1.

Additional Information :

What we offer: 

- BENEFITS (UoP): Luxmed Medicover Sport Worksmile educational platforms languages learning platform referral bonus copyrights* tbc life insurance certifications (paid by the company) conferences Tech Lunches possibility to join our Communities (Project Management Architecture Security Process Management Leadership AI and Cloud) local kindergarten. 
- DEVELOPMENT OPPORTUNITIES (B2B): Tech Lunches Worksmile possibility to join our Communities (Project Management Architecture Security Process Management Leadership AI and Cloud). 

ADDITION: free parking fresh fruits workation. 
In case of questions please contact the HR team. 

The recruitment process for this position consists of two stages:
a short phone call with a recruiter (30 min max)
one-hour long interview on Teams (with both general and technical questions)

Salary range:

UOP: 12 000 -16 000 PLN gross/month;
B2B: 100-140 PLN/h net vat.

All information about salary range and its additional components will be provided during the 1st stage of recruitment process.

At our organization we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

Remote Work :

No

Employment Type :

Full-time