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Service Desk Engineer First Line IT Support

Belvedere

Job Location:

Warsaw - Poland

Monthly Salary: Not provided by the employer

Posted: 11 July 2026 (30+ days ago)

Application Deadline: 8 October 2026

Vacancies: 1 Vacancy

Job Summary

Service Desk Engineer - First Line IT Support

Location: Warsaw

Contract Type: Contract

Support critical national infrastructure operations with 24/7 multilingual IT assistance across Dutch and English

Resolve IT issues for diverse user groups including office staff train drivers conductors and station personnel

Work in a high-impact environment where your technical expertise directly enables safe and reliable operations

Develop your service desk expertise through exposure to complex infrastructure supporting essential rail services

Join a client operating critical national infrastructure with a focus on operational continuity and customer service

Company Overview

Our client operates critical national infrastructure delivering essential services that connect communities and enable safe reliable operations across the country. The organisation prioritises operational excellence customer service and maintaining the availability of systems that support both employees and the public. With a strong commitment to infrastructure reliability and continuous improvement our client invests in skilled technical teams to ensure service continuity and resolve issues promptly.

Were recruiting a Service Desk Engineer to join our clients IT support team in Warsaw. This is an excellent opportunity to develop your service desk expertise in a high-impact environment where your technical skills directly support critical operations. If youre looking to advance your career in IT support and have 4-6 years of service desk experience wed like to hear from you.

Position Overview

As a Service Desk Engineer youll be the first point of contact for all IT-related issues providing essential first-line support to an international user base. Youll troubleshoot incidents manage service requests and escalate complex issues to the appropriate support teams. Your role is critical in ensuring IT service availability and continuity across office and operational environments directly supporting the safe and reliable delivery of essential services to employees and the public.

Responsibilities

Answer IT support queries via telephone email and chat providing clear guidance and solutions to end users

Troubleshoot application network server and device issues for office and operational staff across multiple locations

Manage service requests and incidents documenting issues accurately and tracking resolution progress

Escalate complex or critical issues to specialist support teams ensuring timely handover and follow-up

Support both office-based users and operational staff including train drivers conductors and station personnel

Maintain awareness of operational priorities and escalate issues that could impact service continuity or safety

Provide multilingual support in Dutch and English across a 24/7 support schedule

Communicate professionally with customers managing expectations and providing regular updates on issue resolution

Requirements

4-6 years of experience working in a service desk or first-line IT support role

Fluency in both Dutch and English (written and spoken)

Strong technical knowledge of IT infrastructure including applications networks servers and end-user devices

Ability to troubleshoot and resolve issues systematically using a logical problem-solving approach

Excellent communication skills with the ability to explain technical concepts clearly to non-technical users

Experience working in a 24/7 support environment or shift-based role

Customer service focus with the ability to manage multiple queries and prioritise effectively

Familiarity with service desk ticketing systems and IT service management processes

Awareness of operational environments and the ability to understand business impact of IT issues

Benefits

Competitive salary package reflecting your experience and expertise

Ongoing training and development opportunities to advance your service desk skills

Exposure to complex IT infrastructure supporting critical national operations

24/7 shift-based role with structured scheduling and shift allowances

Opportunity to work with a diverse international team in a mission-critical environment

Career progression pathways within the IT support function

Alongside a competitive benefits package youll work within a customer-focused organisation that values operational excellence professional development and supporting teams who deliver essential services to the public.

How to Apply

To apply for this role please submit your CV using the form below or email

Required Experience:

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