Service Desk Developer
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Job Summary
Service Desk Developer
Location:Warsaw
Contract Type:3 Months
Join a 3-month contract with potential for extension
Work with English and Dutch-speaking teams in a multilingual environment
Develop your technical skills through structured training and knowledge sharing
Contribute to quality-focused service desk operations with clear KPIs
Build yourexpertisein service desk management and technical solutions
Company Overview
Our clientoperateswithin the technology services sector delivering support solutions to international clients. With a focus on quality management and continuous improvement theymaintainhigh standardsof customer satisfaction through structured processes and knowledge-driven practices. Theorganisationvalues professional development and invests in trainingprogrammesto help their team stay current with emerging technologies and tools.
They are currently seeking a Service Desk Developer to join their team in Warsaw on a 3-month contract. This role offers the opportunity to work in a multilingual environment while developing technicalexpertiseand contributing to service excellence.
Position Overview
As a Service Desk Developeryoullplay a key role in supporting technical operations and ensuring high-quality service delivery. This position involves learning and implementingnew technologies documenting technical solutions andmaintainingknowledge management closely with colleagues to share best practices and contribute to continuous improvement initiatives while meeting defined performance indicators. Your work will directlyimpactcustomer satisfaction and operational efficiency.
Responsibilities
Learn and implementnew technologies toolsprocessesand policies
Document technical solutions in the knowledge base and suggest improvements
Facilitate knowledge transfer across the team when needed
Document and share best practices and lessons learnt with colleagues
Attend training sessions as outlined in the training plan
Understand and work according to quality requirements and account regulations
Reach outlined Key Performance Indicators consistently
Ensurehigh levelsof customer satisfaction through quality service delivery
Adhere to company and customer policies and procedures
Requirements
4-6 years of experience in service desk management
Fluent English (E3 level)
Fluent Dutch (E3 level)
Strong service desk technical skills
Experience with knowledge management systems
Understanding of quality management principles
Ability to learn and adapt tonew technologiesquickly
Strong documentation skills
Commitment to meeting performance targets
Benefits
Competitive contract rate
Structured training and developmentprogramme
Knowledge sharing and collaborative learning environment
Exposure to international clients and multilingual teams
Clear performance framework with defined KPIs
Youllwork within a structured environment thatprioritisesquality continuouslearningand professional development. The team values knowledge sharing and collaboration creating opportunities to expand your technicalexpertisewhile working with colleagues across different regions and language groups.
How to Apply
Required Experience:
IC
