Service Delivery Owner

Location: Kraków
Contract Type: Contract (6 months)

• Lead end-to-end feature delivery across multiple squads within a Hybrid Agile Operating Model
• Drive cross-squad coordination as the single point of contact for delivery outcomes
• Collaborate with Product Owners Scrum Masters and stakeholders in a strategic technology environment
• Shape Agile transformation through governance continuous improvement and best practice implementation
• Join a structured Agile delivery framework with clear KPIs and quarterly planning cycles

Our client is a technology-focused organisation operating within the financial services sector implementing a Hybrid Agile Operating Model across their delivery teams. Theyre building mature Agile capabilities through structured governance cross-functional collaboration and continuous improvement initiatives. The organisation values delivery excellence stakeholder engagement and strategic thinking creating an environment where Agile practitioners can advance their skills whilst contributing to meaningful transformation. With established frameworks for quarterly planning squad coordination and performance measurement they provide a structured yet collaborative setting for experienced delivery professionals.

Theyre seeking an experienced Service Delivery Owner to join their STP Tribe in Kraków for a 6-month contract. This role offers the opportunity to lead delivery across multiple squads embedding Agile best practices whilst driving measurable outcomes in a complex technical environment.

As Service Delivery Owner youll own the end-to-end delivery of features and epics across multiple squads ensuring alignment between business priorities technical feasibility and Agile delivery standards. Youll operate as the central coordination point managing dependencies mitigating risks and facilitating collaboration between Product Owners Scrum Masters Squad Leads Solution Architects and business stakeholders. Your work will directly impact delivery predictability quality metrics and the maturity of Agile practices across the tribe contributing to both immediate quarterly goals and longer-term transformation objectives.

• Lead feature delivery across multiple squads aligning with quarterly goals and tribe priorities
• Facilitate Agile ceremonies including Epic Syncs Quarterly Planning and Feature Board Reviews
• Monitor adherence to Agile SLAs and KPIs tracking velocity quality and predictability metrics
• Serve as single point of contact for cross-squad delivery coordination and communication
• Manage dependencies risks and impediments proactively across the delivery lifecycle
• Collaborate with Epic Owners Solution Architects Business Analysts and Test Leads on delivery readiness
• Report on delivery performance metrics to governance forums and stakeholder groups
• Ensure squads meet contractual obligations and IT control requirements consistently
• Participate in Weekly Delivery Boards and Demand & Capacity Reviews
• Engage internal and external stakeholders to align scope timelines and expectations
• Support onboarding and upskilling through T-shaping initiatives and skill matrix tracking
• Contribute to tribe maturity assessments and continuous improvement of the operating model
• Drive delivery transformation by embedding best practices and capturing lessons learned

• 8-10 years of experience in Agile delivery roles with demonstrated leadership capability
• Proven experience with Hybrid Agile Operating Models (HAOM) or similar frameworks
• Strong track record in cross-squad coordination and dependency management
• Expertise in stakeholder management across technical and business audiences
• Experience with governance and reporting in structured delivery environments
• Skilled in risk and dependency management within complex delivery landscapes
• Strategic thinking with focus on continuous improvement and transformation
• Proficiency with Agile tools such as JIRA and Confluence
• Understanding of STP systems and technical architecture principles
• Knowledge of IT controls compliance requirements and contractual obligations
• Experience supporting capability building onboarding and team development
• Familiarity with Agile maturity models and transformation initiatives
• Demonstrated competency in Agile ways of working and secure delivery operations

Whilst specific benefits details are being confirmed this contract role offers:

• Opportunity to lead delivery transformation within a structured Agile environment
• Exposure to governance frameworks maturity assessments and strategic planning cycles
• Collaboration with cross-functional teams including architects product owners and business stakeholders
• Professional development through complex delivery challenges and continuous improvement initiatives

Youll work within a collaborative Agile environment focused on delivery excellence where your expertise will shape squad performance drive transformation and contribute to measurable improvements in delivery predictability and quality.

To apply for this role please submit your CV using the form below or email