Senior Software Engineer (Senior ServiceNow Developer)

We are looking for a Senior Software Engineer (Senior ServiceNow Developer) to join the Sopra Steria Polska team and contribute to the projects for our clients.

Note that we can only offer cooperation to people who are located in Poland and have EU citizenship.

Responsibilities:

• Participate in ServiceNow implementation enhancement and optimization projects.
• Analyze business requirements and translate them into scalable ServiceNow solutions.
• Design configure and develop solutions on the ServiceNow platform primarily within the ITSM module.
• Develop and maintain workflows integrations catalog items business rules script includes and other custom platform components.
• Implement new functionalities and enhancements in accordance with business and technical requirements.
• Troubleshoot complex issues perform root cause analysis and implement long-term solutions.
• Review optimize and refactor custom code to ensure performance maintainability and compliance with ServiceNow best practices.
• Support platform upgrades patches and releases including testing and validation activities.
• Monitor and maintain integrations and APIs to ensure reliable platform operations.
• Maintain up-to-date technical documentation for configurations integrations and custom developments.
• Collaborate with stakeholders consultants and Agile teams to deliver high-quality solutions.
• Recommend and implement continuous improvements to enhance platform functionality performance and user experience.

Qualifications :

We are looking for someone with:

• Solid hands-on ServiceNow development experience ideally around 45 years.
• Good knowledge of ITSM and the ServiceNow platform in general.
• Practical experience with CMDB CI classes relationships and data imports.
• Experience with REST integrations IntegrationHub Import Sets/Transform Maps and scripting.
• Good ServiceNow scripting skills: Business Rules Script Includes Client Scripts GlideRecord Flow Designer etc.
• Understanding of data modelling and ability to translate functional/data requirements into ServiceNow configurations.
• Ability to analyse existing solutions troubleshoot issues and independently implement moderate-complexity changes.
• Experience with upgrades maintenance and day-to-day evolution of ServiceNow ITSM processes.
• Experience with Discovery Identification and Reconciliation Engine (IRE) CSDM Service Graph Connectors Security Operations or ServiceNow instance consolidation would be an advantage but is not required.

Additional must Have Requirements:

• Strong problem-solving and analytical skills.
• Fluent English B2/C1.
• Strong communication skills to collaborate with cross-functional teams.
• Proactive and detail-oriented.
• Ability to document processes and share knowledge effectively.
• Being open to occasional business trips abroad and visits in our office in Katowice.

Additional Information :

What we offer: 

- BENEFITS (UoP): Luxmed Medicover Sport Worksmile educational platforms languages learning platform referral bonuscopyrights life insurance certifications (paid by the company) conferences Tech Lunches possibility to join our Communities (Project Management Architecture Security Process Management Leadership AI and Cloud) local kindergarten. 
- DEVELOPMENT OPPORTUNITIES (B2B): Tech Lunches Worksmile possibility to join our Communities (Project Management Architecture Security Process Management Leadership AI and Cloud). 

ADDITION: free parking fresh fruits workation. 
In case of questions please contact the HR team. 

The recruitment process for this position consists of two stages:
a short phone call with a recruiter (30 min max)
one-hour long interview on Teams (with both general and technical questions)

Salary range:

UOP: 12 000 -16 000 PLN gross/month;
B2B: 100-140 PLN/h net vat.

All information about salary range and its additional components will be provided during the 1st stage of recruitment process.

At our organization we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

Remote Work :

Yes

Employment Type :

Full-time