Senior Observability Engineer

The Role:

Joining Moderna means advancing mRNA science to transform medicine. Work with exceptional global teams on a broad pipeline and build a career that makes a real difference for patients.

Moderna is strengthening its international business services hub in Warsaw supporting our growing global operations. We welcome professionals ready to help advance our mission and shape the future of mRNA medicines.

This is an opportunity to define the future of enterprise observability by building a modern AI-enabled observability platform that delivers scalable resilient and cost-efficient monitoring across Modernas technology landscape. As a senior individual contributor you will lead platform strategy governance and engineering while enabling intelligent operational insights across applications infrastructure cloud services networks containers databases and AI-powered systems. Working with open standards automation and emerging AI technologies you will help improve reliability operational excellence and business outcomes across the region.

Heres What Youll Do

• Own the enterprise observability platform driving cost optimization capacity planning telemetry governance and sustainable platform growth.

• Manage and evolve Modernas observability platform using technologies including OpenTelemetry Prometheus Grafana VictoriaMetrics and other modern observability solutions.

• Lead platform governance agent lifecycle management architecture standards roadmap development and platform best practices.

• Collaborate with technology vendors and open-source communities to influence product roadmaps and maximize platform value.

• Design and build scalable resilient and cost-efficient observability architectures supporting applications databases hosts containers cloud services networks distributed systems and AI/LLM-based workloads.

• Develop and optimize telemetry pipelines for metrics traces and logs across hybrid cloud and on-premises environments.

• Establish enterprise standards for monitoring alerting Service Level Objectives (SLOs) Service Level Indicators (SLIs) and proactive incident detection.

• Enable self-service observability capabilities that accelerate troubleshooting operational visibility and platform reliability.

• Design and implement observability capabilities for AI agents LLM-powered applications and agentic workflows including monitoring prompts responses execution flows latency errors taken consumption and operational costs.

• Define enterprise standards for AI observability monitoring model performance user interactions reliability and cost efficiency.

• Implement AI observability solutions using Langfuse or similar technologies enabling prompt analytics optimization intelligent alerting debugging and failure pattern detection.

• Leverage AI and LLM technologies to support anomaly detection operational insights and root cause analysis.

• Lead the enterprise logging strategy as a core pillar of the observability platform.

• Design build and scale cost-efficient logging solutions using Grafana Loki and other modern open-source technologies.

• Define enterprise logging standards including centralized log ingestion parsing querying retention policies storage optimization and query performance.

• Partner with Security teams to ensure compliance audit readiness and forensic capabilities.

• Integrate observability capabilities with incident management platforms such as PagerDuty to improve operational responsiveness.

• Optimize on-call processes by ensuring alerts are meaningful actionable and routed effectively while supporting rapid incident resolution.

• Provide real-time telemetry during incidents and contribute to root cause analysis activities.

• Develop automation using Python Terraform Ansible CI/CD pipelines and infrastructure-as-code practices.

• Implement self-healing capabilities and automated remediation to improve operational resilience.

• Integrate the observability platform with enterprise technologies including ServiceNow Jira and other operational systems.

• Develop dashboards and executive reporting that provide visibility into platform adoption telemetry coverage MTTA MTTR alert quality reliability operational performance and cost efficiency.

• Produce documentation runbooks knowledge articles and technical training to support platform adoption and engineering consistency.

• Participate in post-incident reviews and drive continuous improvement initiatives that strengthen operational excellence and foster a culture of observability and data-driven decision-making.

The key Moderna Mindsets youll need to succeed in the role:

We act with dynamic range driving strategy and execution at the same time at every step.

We obsess over learning. We dont have to be the smartest we have to learn the fastest.

Heres What Youll Need (Minimum Qualifications)

• 7 years of experience in site reliability engineering observability engineering platform engineering or related technical disciplines.

• Strong hands-on experience designing implementing and operating modern observability platforms.

• Experience with observability technologies such asOpenTelemetry Prometheus GrafanaVictoriaMetrics Elastic Datadog Dynatrace or similar solutions.

• Strong understanding of metrics logs traces telemetry pipelines and SLO/SLI frameworks.

• Experience supporting applications infrastructure containers cloud services and distributed systems.

• Experience integrating observability platforms with incident management and operational workflows.

• Hands-on experience with automation and infrastructure-as-code technologies such as Python Terraform Ansible or Bash.

• Experience supporting cloud-native and hybrid environments (AWS and/or Azure).

• Strong analytical troubleshooting and problem-solving skills.

• Strong communication and stakeholder management skills.

Heres What Youll Bring to the Table (Preferred Qualifications)

• Experience working in biotech pharmaceutical healthcare or other regulated environments ( HIPAA).

• Experience with AI observability tools such asLangfuseArize PhoenixLangSmith or similar platforms.

• Experience monitoring AI agents LLM applications retrieval systems or agentic workflows.

• Experience with enterprise logging platforms and large-scale log management strategies.

• Experience integrating observability platforms with PagerDuty ServiceNow Jira or similar operational platforms.

• Relevant certifications in AWS Azure Kubernetes observability or related technologies.

Pay & Benefits

At Moderna we believe that when you feel your best you can do your best work. Thats why our benefits and well-being resources are designed to support youat work at home and everywhere in between.

• Competitive healthcare plus voluntary benefit programs to support your unique needs
• A holistic approach to well-being with access to fitness mindfulness and mental health support
• Family building benefits including fertility adoption and surrogacy support
• Generous paid time off including vacation bank holidays volunteer days sabbatical global recharge days and a discretionary year-end shutdown
• Savingsandinvestments to help you plan for the future
• Location-specific perks and extras

The benefits offered may vary depending on the nature of your employment with Moderna and the country where you work.

About Moderna

Since our founding in 2010 we have aspired to build the leading mRNA technology platform theinfrastructure to reimagine how medicines are created and delivered and a world-class team. We believe in giving our people a platform to change medicine and an opportunity to change the world.

By living our mission values and mindsets every day our peopleare the driving force behind our scientific progress and our we are creating a culture of belonging and building an organization that cares deeply for our patients our employees the environment and our communities.

We are proud to have been recognized as a Science Magazine Top Biopharma Employer a Fast Company Best Workplace for Innovators and a Great Place to Work in the U.S.

As we build our company we have always believed an in-person culture is critical to our success. Moderna champions the significant benefits of in-office collaboration by embracing a 70/30 work model. This 70% in-office structure helps to foster a culture rich in innovation teamwork and direct mentorship. Join us in shaping a world where every interaction is an opportunity to learn contribute and make a meaningful impact.

If you want to make a difference and join a team that is changing the future of medicine we invite you to visit to learn more about our current opportunities.

Moderna is a smoke-free alcohol-free and drug-free work environment.

Moderna is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day please apply!

Moderna is committed to equal opportunity in employment and non-discrimination for all employees and qualified applicants without regard to a persons race color sex gender identity or expression age religion national origin ancestry or citizenship ethnicity disability military or protected veteran status genetic information sexual orientation marital or familial status or any other personal characteristic protected under applicable law. We consider qualified applicants regardless of criminal histories consistent with legal requirements.

Were focused on attracting retaining developing and advancing our employees. By cultivating a workplace that values diverse experiences backgrounds and ideas we create an environment where every employee can contribute their best.

Moderna is committed to offering reasonable accommodation or adjustments to qualified job applicants with disabilities. Any applicant requiring an accommodation or adjustment in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should contact the Accommodations and Adjustments team at .

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