Senior Manager Solution Architecture End User Services

The job can be based in Poland or Portugal.

MAKE HISTORY WITH US

At PMI weve chosen to do something incredible. Were totally transforming our business and building our future on smoke-free products with the power to deliver a smoke-free future.

With huge change comes huge opportunity. So wherever you join us youll enjoy the freedom to dream up and deliver better brighter solutions and you will have the space to move your career forward in many different areas/directions.

In this role you will be responsible for leading the Solution Architecture function for End User Services shaping and continuously evolving architectural direction across PMIs Digital Workplace & Collaboration portfolio. You will be also in charge of managing a team of Solution Architects and establishing them as trusted partners to product and engineering teams. Additional responsibilities include ensuring coherent scalable secure and continuously evolving architecture across devices collaboration workplace technologies automation and employee experience; translating strategy into action and driving measurable improvements in productivity and experience globally.

The role operates across the Digital Workplace & Collaboration landscape covering a broad set of capabilities and solutions while focusing on their integration into the wider domain and enterprise technology environment.

• Automation and enterprise AI: workflow automation low-code/no-code platforms digital employee experience generative AI services agents orchestration knowledge grounding data integration evaluation observability responsible AI controls and human-in-the-loop patterns.
• Endpoint device and client platforms: enterprise endpoint management compliance application deployment patching endpoint analytics endpoint security integration device lifecycle automation and supportability across corporate mobile shared and specialized workplace devices.
• Collaboration communication and productivity: workplace collaboration messaging content services knowledge management information architecture collaboration governance employee experience channels and productivity enablement across major platform ecosystems.
• Hybrid workplace and site technologies: meeting rooms conference rooms audio/video standards hybrid meeting experience printing peripherals office connectivity dependencies workplace infrastructure integration lifecycle management service monitoring and vendor integration.
• Service integration and experience: IT asset lifecycle configuration and ownership data service management integration self-service knowledge support handover observability reporting and operational readiness across global and local support models.

JOIN US

WHO ARE WE LOOKING FOR

• University degree in Computer Science Software Engineering Information Technology or a related technical field
• Min 5 years of experience in leading solution architecture across digital workplace collaboration endpoint workplace infrastructure automation enterprise AI service integration and IT service management domains
• Min 2 years of proven people leadership experience managing distributed multi-disciplinary technical teams building architecture capability and influencing senior stakeholders across business and technology functions
• Strong knowledge of Microsoft 365 tools and services including Microsoft Power Platform with Copilot Studio Entra ID Azure Foundry and WorkIQ is required as DW&C solutions heavily rely on the M365 ecosystem for collaboration AI automation productivity integration and employee experience enablement
• Strong track record defining architecture standards roadmaps reusable patterns integration approaches vendor-neutral technology evaluations risk decisions and operating model implications
• Solid understanding of secure-by-design privacy-by-design compliance-by-design Responsible AI data protection identity endpoint security observability lifecycle management and service support requirements
• Broad technical architecture depth across endpoint management collaboration platforms workplace technologies connectivity dependencies automation AI employee experience and service management integration
• Ability to simplify complex technology landscapes into clear architecture principles decision records roadmaps standards and delivery guardrails
• Strong leadership coaching prioritization executive communication stakeholder management vendor management and change leadership skills
• Pragmatic mindset with the ability to balance global standards local requirements user experience security cost delivery speed and long-term maintainability

WHAT WE OFFER YOU

Important note: The benefits list depends on where the selected candidate will be hired: in Poland or in Portugal. We considerboth locations.

Benefits in Poland:

• Company car or car allowance
• Private medical and dental care life insurance
• Hybrid model of work and flexible working arrangements (40% of office work and 60% of home office / month)
• Employee pension plan
• Lunch card Multisport & Cafeteria program
• Wide range of trainings language learning platform further education and professional qualification support possibility
• Free bike and car parking for all employees

Benefits in Portugal:

• Permanent local contract with a competitive salary together with Tabaqueira s employee benefits
• Company car or car allowance
• Life and Health insurance
• Employee Pension Plan
• Fully remote working model
• Growing opportunities within the Company both at national and international level
• Very diverse and international work environment
• Wide range of trainings and further education and professional qualification support possibility

*In case of being hired in Poland in this position you will earn no less than PLN 27 300 gross per month

HOW CAN YOU MAKE HISTORY WITH US

• Own the end-to-end solution architecture direction across the DW&C portfolio ensuring designs are secure scalable integrated cost-aware resilient and operationally supportable while enabling delivery teams to move efficiently within clear guidance.
• Lead coach and develop a distributed team of solution architects; set priorities clarify decision rights build capability and foster a high-performing architecture practice.
• Define and continuously evolve reference architectures standards reusable patterns roadmaps and integration guardrails across endpoint collaboration workplace technologies automation service integration and enterprise AI.
• Drive responsible adoption of enterprise AI and automation including agents generative AI services orchestration knowledge grounding data integration evaluation governance lifecycle operations and human-in-the-loop controls.
• Run architecture governance through design reviews risk assessments quality controls technology lifecycle decisions and secure-by-design privacy-by-design compliance-by-design and Responsible AI principles.
• Partner with product engineering security enterprise architecture infrastructure workplace procurement finance and vendor teams to translate strategy into actionable roadmaps investment decisions and delivery outcomes.
• Ensure architecture decisions are clearly documented communicated and adopted across delivery teams with pragmatic trade-offs between speed standardization user experience security and operational complexity.

Please note that only on-line applications will be taken into consideration.
Each person who sends the application will receive information about its status.

#Li-hybrid

At PMI we run the business in line with ethical principles and encourage SpeakUp culture. We care for equal chances and fair treatment. If you find anything that violates these principles in this job offer or the recruitment process you may contact our Ethics and Compliance Team at. Read more about Ethics&Compliance at PMI here.