Senior Manager, Learning Management System

This is a hybrid role. Upon agreement between you and your supervisor you are entitled to a flexible arrangement where you will be able to split your time between working from the office and working remotely.

Fresenius Medical Care core values:

Fresenius Medical Care is a people business. Our success depends on having the best and brightest employees and helping them attain their personal and professional goals while delivering excellence in patient care and business results. Our employees embody our culture which is based on core values supporting our promise to improve the quality of life of every patient every day. These core values are: We Care. We Connect. We Commit.

Your responsibilities:

Leadership Project & Process Management:

• Lead and manage the global team of Learning Administrators ensuring effective workload distribution capability development and consistent high-quality service delivery across regions.
• Plan prioritize and oversee multiple concurrent LMS projects coordinating timelines resources risks and stakeholder expectations.
• Establish and continuously optimize standardized global processes for LMS administration support ticket handling reporting and user lifecycle management.
• Provide leadership coaching and mentoring to team members fostering a collaborative solution-oriented and high-performance team culture.
• Ensure consistent application of LMS governance policies procedures and compliance standards across all regions.
• Work closely with Learning Consultants to translate learning and business requirements into scalable LMS solutions advising on system capabilities limitations and best practices.
• Monitor and maintain operational KPIs and dashboards
• Monitor daily operational performance review escalated issues and ensure timely and effective resolution while identifying root causes and improvement opportunities.

System Support & Change Oversight:

• Provide expert-level technical guidance and escalation support to Learning Administrators on LMS functionalities workflows integrations and system updates.
• Oversee the onboarding training and continuous upskilling of Learning Administrators to ensure consistent knowledge levels and global standards.
• Manage the triage prioritization and routing of end-user support requests via the Helpdesk (e.g. ServiceNow) ensuring transparency and efficiency.
• Lead and support testing deployment and global rollout of LMS enhancements including user acceptance testing communication and change enablement.
• Partner closely with the Learning Operations Director on strategic LMS decisions platform roadmap planning vendor management and long-term ecosystem evolution.
• Contribute to continuous improvement projects aimed at system enhancement and process streamlining.

Our requirements:

• 5 years proven experience in similar area
• Professional experience in a similar role minimum 3 years;
• Experience with Learning Management Systems and e-learning minimum 5 years
• Experience with course authoring software is a plus
• Working experience in an international multicultural business
• Project Management experience
• People leadership experience is a must
• Excellent communication skills
• Intercultural savvy
• Solution focused
• A solid understanding of the needs of learners in organisations
• Process oriented
• Execution skills
• Advanced Technical knowledge of LMS - Cornerstone is a MUST
• Fluent in English (minimum C1)
• Good working knowledge of Microsoft Excel and its various formats (xls csv)
• HRIS systems Basic Knowledge about how to deal with user data related systems in regulatory environments

Our offer:

• Flexible working hours (start between 6:30 a.m. -10a.m.)
• Private medical care inLuxMed
• PZU life Insurance (voluntary insurance)
• Unlimited international travel Insurance (with a global range)
• Benefits System platform (120 points / month for multisport card cinema tickets online shopping etc.)
• Language courses reimbursement (up to 70% of course reimbursement)
• Studies reimbursement (up to 50% of study reimbursement)
• Work abroad possibility (up to30 days/ year)
• Recommendationprogramme(2000 PLN or 2500 PLN for successful recommendation)
• Holiday allowance (up to1000 PLN / year)
• Childcare refund (up to1200 PLN / year)
• Glasses and contact lenses reimbursement (500 PLN per year)
• Occasional gifts (e.g.1st year anniversary gift)
• Office team building activities and events
• Employee Assistance Programme