Senior Manager, HR Service Technology & Enablement

Working with Us
Challenging. Meaningful. Life-changing. Those arent words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here uniquely interesting work happens every day in every department. From optimizing a production line to the latest breakthroughs in cell therapy this is work that transforms the lives of patients and the careers of those who do it. Youll get the chance to grow and thrive through opportunities uncommon in scale and scope alongside high-achieving teams. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits services and programs that provide our employees with the resources to pursue their goals both at work and in their personal lives. Read more: Join Us

At Bristol Myers Squibb youll be part of a team that is transforming HR service delivery through technology and innovation. This role offers the opportunity to shape the future of HR service delivery at scalemoving beyond traditional case management toward intelligent assistive employeecentric experiences while protecting the reliability and trust HR depends on every day. You will work at the intersection of HR technology and GenAI with real ownership visible impact and the ability to influence how thousands of employees experience HR support globally.

What if your work shaped how thousands of people experience BMS every single day

Not in theory. Right now in ways employees actually feel.

At Bristol Myers Squibb were transforming how HR works and we need someone to lead it. Not someone who talks about AI in meetings. Someone whomakes it real: responsibly practically and in ways that genuinely help people do their jobs better.

If youre energised by sitting at the intersection ofhuman-centred service designenterprise technology andGenAI that actually delivers read on.

What youll own

Youll be thefunctional owner for GenAI-assisted HR servicesat BMS setting adoption strategy defining guardrails and determining where AI genuinely helps employees and HR teams. This is AI with purpose not experimentation for its own sake.

Youll also serve asproduct owner for ServiceNow HRSD Employee Center Knowledge and Virtual Agent platforms the entire global workforce relies on daily. That means owning the roadmap shaping platform standards and translating HR needs into a product vision that IT vendors and delivery teams can build toward.

And youll hold accountability for theoperational reliability of globally critical HR support channels using data to eliminate repeat failure drivers govern service performance and ensure transformation never comes at the cost of day-to-day stability.

Run excellenceandinnovation. Simultaneously. Thats the mandate.

Why this role is different

Your decisions carry real enterprise weight.Youll navigate trade-offs spanning GenAI enablement platform investment data privacy AI governance and operational risk with implications felt across every BMS region. This isnt executing someone elses vision. You helpsetit.

Youll lead without a direct line and grow because of it.This role operates across HR COEs Service Operations IT Security Privacy Legal and external vendors. Influence credibility and relationship not hierarchy are how things get done here. If you want a role that genuinely stretches your senior leadership presence this is it.

Youll be defining something new.GenAI in HR service delivery is still being shaped at most organisations. At BMS youll be one of the architects building adoption strategy governing responsible AI use measuring real value and ensuring employees trust whats been built. Thats a career-defining opportunity.

The shape of the role

GenAI Enablement Assist Not HypeIdentify high-value use cases own the functional governance of AI-assisted HR services and define what good looks like helpfulness containment adoption cycle time. Partner with Privacy Legal and Security to ensure responsible deployment across regions.

Service Operations Run ExcellenceLead the operational health of case management knowledge routing and automation. Use data to find root causes eliminate repeat issues and continuously raise the bar while protecting the service reliability employees depend on.

Product & Platform OwnershipOwn and evolve the ServiceNow HR product roadmap. Prioritise enhancements against business outcomes maintain platform governance and measure value in ways stakeholders actually care about keeping employee journeys at the centre of every decision.

Youll thrive here if...

• You have7 yearsin HR service delivery HR operations or HR technology with growing leadership responsibility
• You knowServiceNow HRSDwell enough to have opinions about it product mindset required coding is not
• Youve appliedautomation or GenAI in real HR or service contextsand understand both the promise and the pitfalls
• You can holdrun stability and transformation in the same handwithout dropping either
• Youve navigatedglobal matrixed environments influencing without authority through credibility and insight
• Youre fluent indata stakeholder management and change leadership

Bonus:Hands-on experience with GenAI tools (Copilot Claude ChatGPT chatbot/VA) background in Workday or SAP HCM or experience designing knowledge content for both human and AI consumption.

The honest summary

This role requiressenior hybrid capabilityacross HR operations GenAI enablement and platform product ownership and the judgement to balance innovation against service continuity compliance and user trust. Its complex cross-functional and genuinely consequential.

In return you get a seat at the table where enterprise AI meets real HR impact at a global biopharmaceutical company at the forefront of medicine.

If thats the challenge youve been waiting for wed love to hear from you.

If you come across a role that intrigues you but doesnt perfectly line up with your resume we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

The starting compensation range(s) for this role are listed above for a full-time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available. The starting pay takes into account characteristics of the job such as required skills where the job is performed the employees work schedule job-related knowledge and experience. The final compensation will be determined based on demonstrated experience and in accordance with pay equity principles and applicable employment laws.

Uniquely Interesting Work Life-changing Careers
With a single vision as inspiring as Transforming patients lives through science every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture promoting global participation in clinical trials while our shared values of passion innovation urgency accountability inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential site-by-design field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles onsite presence is considered an essential job function and is critical to collaboration innovation productivity and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

Supporting People with Disabilities

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application or in any part of the recruitment process direct your inquiries to . Visit to access our complete Equal Employment Opportunity statement.

Candidate Rights

BMS will consider for employment qualified applicants with arrest and conviction records pursuant to applicable laws in your area.

If you live in or expect to work from Los Angeles County if hired for this position please visit this page for important additional information: Protection

We will never request payments financial information or social security numbers during our application or recruitment process. Learn more about protecting yourself at data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

If you believe that the job posting is missing information required by local law or incorrect in any way please contact BMS at . Please provide the Job Title and Requisition number so we can review. Communications related to your application should not be sent to this email and you will not receive a response. Inquiries related to the status of your application should be directed to Chat with Ripley.