Senior IT Service Specialist (Maternity cover till Dec 2027)

WHAT MAKES US US:

Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative curious collaborative person who embraces challenges and wants to grow learn and pursue outcomes with our prestigious financial clients say Hello to SimCorp!

At its foundation SimCorp is guided by our values caring customer success-driven collaborative curious and courageous. Our people-centered organization focuses on skills development relationship building and client success. We take pride in cultivating an environment where all team members can grow feel heard valued and empowered.

If you like what were saying keep reading!

WHY THIS ROLE IS IMPORTANT FOR US:

As a Senior IT Service Specialist where the primary focus is on the Onsite Support for our HQ and Market Units you will oversee the full scope of services within the Incident Management Request Fulfilment and Facility Management. This role invites you to join an international onsite support team that is committed to ensuring quality service globally. You will also collaborate closely with a local team of Service Desk consisting of four members where two of the members are still under education and undergoing training while also engaging with other team members from various locations worldwide.

WHAT YOU WILL BE RESPONSIBLE FOR:

• Provide advanced timely and efficient on-site support for hardware software and network issues.
• Diagnosing and addressing problems that arise with desktops laptops mobile devices printers and various peripherals.
• Maintain detailed and accurate documentation of incidents and requests and update knowledge base articles.
• Assist employees with onboarding/offboarding including setting up accounts hardware and providing basic IT training.
• Provide guidance on IT policies tools and best practices to ensure a secure and efficient IT environment.
• Manage and track IT assets including procurement deployment and retirement/recycling of equipment.
• Maintain an accurate inventory of all IT hardware.
• Contribute to continuous improvement initiatives within the IT Service Desk.
• Participate in global IT projects and initiatives to ensure local compliance and alignment.
• Serve as the point of contact for global IT teams to implement company-wide changes in offices within responsibility area(s).
• Coordination of office moves refurbishments and expansions
• Assist with the setup and configuration of office IT infrastructure.
• Provide immediate on-site support during outages or critical incidents.
• Collaborate with the global IT team to resolve major issues impacting offices within responsibility area(s).
• Occasional business trips to other offices in EMEA to provide on-site support.

WHAT WE VALUE:

• 3 years of experience from a similar position
• Experience with 1st and 2nd line support on Infrastructure/Cloud and business applications
• Experience with IT (remote and local) support across cultures and time zones
• Broad knowledge of Microsoft Platforms & Applications Citrix VM-ware Azure Salesforce etc.
• Ability to provide onsite support for internal users hardware.
• Expertise in managing and prioritizing duties in a fluid work environment
• Problem-solving skills and the ability to handle incidents and service requests effectively
• Effective communication skills and a willingness to collaborate with colleagues
• Commitment to continuous learning and staying updated with the latest in technology
• Takes initiative showing a keen awareness of urgency while effectively prioritizing responsibilities.
• ITIL Foundation or higher level of ITIL certification.
• Proficient process knowledge and documentation skills
• Knowledge and experience of using ITSM tools Jira and Confluence
• A service-oriented mindset with a focus on delivering high-quality support and solutions
• Team-oriented and contributing to a good team spirit

BENEFITS

• Modern office (nexttoWilanowskametrostation) with quiet zones and ergonomic workstations
• Base salary with annual bonus structure
• Holiday allowance upon a 2-week vacation
• Occasional remote work across Poland and international options available (up to 24 days domestic 20 days international per year - subject to internal policy)
• Employer-paid Medicover Platinum healthcare package (employee-paid family upgrade available)
• Multisportcardwith75%employercontribution
• Unum group life insurance (employee-paid upgrade available)
• Medicover travel insurance for private trips and global business travel insurance
• Possibility to join Deutsche Börse Group Share Plan (eligible after 1 year)
• Copyrightsprogramforcertainroles
• Possibility to develop your career in an international environment
• Professional training and courses provided by SimCorp
• Polish language classes for foreign employees; German and English classes based on business needs
• Integration eventsvolunteeringinitiativesandemployee-led clubs

Compensation ranges are beingdisclosedat theinitialstage of candidate engagement.

Visit our career pages to learn more about working at SimCorp: STEPS

Please send us your application in English via our career site.

Please note thatonly applications sent through our system will be processed.

At SimCorp we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants we kindly ask you to exclude personal data such asphoto age or any non-professional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process.

For any questions you are welcome to contactMadhura Pangarkar Senior Talent Acquisition Partner at . If you are interested in being a part of SimCorp but are not sure this role is suitablesubmityour CV anyway. SimCorp is on an exciting growth journey and our Talent Acquisition Team is ready toassistyou discover the right role for you. The approximate time to consider your CV is three weeks.

We are eager to continually improve our talent acquisition process and make everyones experience positive and valuable. Therefore during the process we will ask you to provide your feedback which is highly appreciated.

WHO WE ARE

For over 50 years we have worked closely with investment and asset managers to become the worlds leading provider of integrated investment management solutions. We are 4000 colleagues with a broad range of nationalities education professional experiences ages and backgrounds in general.

SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma weleveragethe combined strength of our brands to provide an industry-leading full front-to-back offering for our clients.

SimCorp is an equal opportunity employer. We are committed to building a culture where diverse perspectives andexpertiseare integrated in our everyday work. We believe in the continual growth and development of our employees so that we can provide best-in-class solutions to our clients.