Senior Customer Enablement Specialist

CreatorIQ is the operating system for creator-led growth trusted by more than 1300 global brands and agencies.

Were on a mission to make businesses more human and humans more impactful. We operate by our values be intentional pursue excellence every day embrace the journey together and be a good human every day. CreatorIQ has earned the title of best companies to work for in multiple programs including BuiltIn LA and NY. Its been named a Fastest-Growing Company in North America on the Deloitte Technology Fast 500 for four years was named a leader in IDC MarketScape: Worldwide Influencer Marketing Platforms for Large Enterprises in 2025 was named a Leader by The Forrester New Wave: Influencer Marketing Solutions and has been consistently recognized by G2 as a Leader and is rated 5 stars on Influencer MarketingHub. We operate in a flexible work model that combines both in-person and remote work to boost collaboration enhance innovation and adapt to individual work styles.

Were seeking passionate innovative minds to join our journey. Be a part of our dynamic team and lets transform the industry together!

CreatorIQ is looking for a Senior Customer Enablement Specialist to lead delivery of complex high-impact customer enablement for our Strategic Account Group (SAG) and scaled programs. This role is for an experienced enablement professional who operates independently mentors peers and sets the quality bar for enablement execution.

Senior Customer Enablement Specialists handle the most complex customer use cases and play a key role in shaping enablement standards templates and best practices.

Employment Type: Full Time (Employment Contract Only)

In this role youll get to:

Lead Complex SAG Enablement Delivery

• Own delivery for the most complex SAG customers and workflows.

• Design customized training approaches aligned to customer business goals.

• Execute enablement deliverables included in SAG Services agreements.

• Act as a trusted enablement advisor to customer stakeholders.
  

Build Advanced Customer Help Centers & Playbooks

• Design and execute advanced multi-workflow customer Help Centers.

• Create playbooks that serve as long-term reference models.

• Ensure content accuracy clarity and alignment with product evolution.

• Contribute example playbooks for internal reuse and training.
  

Deliver & Elevate Scaled Training

• Deliver high-impact scaled training sessions.

• Pilot new formats topics and delivery approaches.

• Provide feedback to improve curriculum and training experience.
  

Mentor & Influence

• Mentor Customer Enablement Specialists through peer coaching and shadowing.

• Provide structured feedback on delivery quality and documentation.

• Reduce escalation burden for the Manager Customer Enablement.
  

Deliver Scaled Customer Training (1:Many)

• Deliver live and virtual trainings covering platform fundamentals features and best practices.

• Support global webinar programs office hours and recurring training cadences.

• Use standardized curriculum and materials to ensure consistent delivery quality.

• Adapt sessions to different customer audiences and experience levels.

• Collect and share training feedback to inform curriculum improvements.
  

Act as a Platform & Enablement Authority

• Maintain expert-level platform knowledge.

• Surface trends risks and opportunities based on customer engagement.

• Partner with Product Education on standards and improvements.
  

WHAT SUCCESS LOOKS LIKE

• Exceptional CSAT and customer trust.

• High adoption of customer-specific Help Centers.

• Reduced enablement escalations.

• Enablement best practices adopted across the team.

• Positive SAG stakeholder feedback.

Who you are and what youll need for this position:

• 4 years experience in enablement training or CS within SaaS.

• Proven success delivering complex enterprise enablement.

• Strong instructional design and documentation skills.

• Executive-level presentation and facilitation ability.

• Ability to operate independently and influence without authority.

Nice to have:

• Experience mentoring or onboarding peers.

• Experience with enterprise services or premium support models.

• Familiarity with martech or creator economy platforms.

What you will get from us:

• People: work with talented collaborative and friendly people who love what they do.

• Guidance: utilize our learning platform to fully get the training and tools youll need to become successful here from your first day with us.

• Surprise meal stipends: work from home cant stop the enjoyment of someone else making a meal for you!

• Work/life harmony: 26 days vacation floating and set holidays wellness allowance and paid parental leave.

• Medical insurance life insurance and business travel insurance

• Stock options as part of our equity-sharing program.

• Comprehensive perks program providing stipends for cell phone and internet home office setup mental wellness professional development and tuition reimbursement plus occasional company-funded meal opportunities throughout the year.

Who we are:

CreatorIQ is the operating system for creator-led growth. Trusted by more than 1300 global brands and agenciesincluding Burson Delta Air Lines Google LVMH Nestlé and SephoraCreatorIQ unifies creator marketing across paid owned earned commerce and community into one seamless enterprise-grade ecosystem. With industry-leading intelligence infrastructure rigorous compliance and security standards and integrations with Meta Snapchat TikTok YouTube and more CreatorIQ empowers brands and agencies to harness the creator economy as a strategic growth engine. CreatorIQ is a global company headquartered in Los Angeles with offices in Austin New York San Francisco London Manila and Warsaw. Learn more at and follow us on LinkedIn and Instagram.

At CreatorIQ we believe that diversity is the key to unlocking our full potential. We are committed to fostering an inclusive equitable and empowering work environment where everyone can thrive regardless of race ethnicity gender sexual orientation age religion disability or any other characteristic that makes us unique. By embracing our core values of being intentional pursuing excellence every day embracing the journey together being a good human and staying focused on whats important we create an atmosphere that promotes collaboration and growth. Join us to celebrate differences innovate together and be a part of a business that is disrupting the marketing industry.

Compensation benefits and beyond:

We understand that a comprehensive benefits package plays a significant role in your overall compensation. To gain more insight into the various components of our total compensation we invite you to review our benefits and perks.

AI Transparency Notice

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications and note taking during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please refer to our Global Candidate Privacy Notice.

Required Experience:

Senior IC