Senior Analyst, Payment Network Operations

Payment Network Operations (PNO)is a foundational function to ensure that Marqeta is operationally paving the road for our Customers through our network partners. Our business model thrives on the infrastructures established by these payment networks necessitating our teams expertise to foster and deepen these invaluable partnerships and open the door to the payments ecosystem for our customers. We are pioneers facilitating Marqeta and our customers to bring services to market swiftly and efficiently.

ThePayment Network Operations team is made up of diverse agile-thinking and highly-skilled payments professionals; we use our combined capabilities to enable the organization with innovation speed agility scalability and aSenior Analyst on the Network Numerics team you serve as a technical specialist and process leader for payments network operations. You take ownership of complex projects mentor junior team members and drive process improvements across the card lifecycle. This role operates with significant autonomy and serves as a subject matter expert for complex customer scenarios.

This role will be performed in a hybrid work model (Tuesday Wednesday Thursday onsite) from our Warsaw office. Wed love for you to join us!

This role leads complex network configurations and serves as the primary technical resource for challenging BIN management scenarios. You will take ownership of cross-functional projects and mentor team members.

In support of this objective the Payment Network Operations Analyst for the Numerics team will:

Numeric Management

• Primary focus will be on EU related installations with support provided to all regions.
• Acquire install manage organize and track BINs and related numerics.
• Act on numerics requests in support of customer onboarding and management.
• Mentor and train team members on technical procedures and best practices.
• Manage BIN system of record to ensure consistency with partner data.
• Manage the decommissioning process for closed ranges.
• Analyze trends in network reports to identify opportunities for optimization.

Payment Network Operations Support

• Address requests with our network and issuer partners including but not limited to data analysis and submissions.
• Manage combine and prioritize support tickets as assigned.
• Provide support for team members in connection with banks networks and/or other partners (issuer/network coordination numerics installation and configurations).
• Lead cross-functional working sessions to resolve challenging technical or process issues.

• Advanced knowledge of Visa and/or Mastercard products services and policies.
• Demonstrated ability to mentor and guide junior team members.
• Proven ability to bridge the gap between business and technical teams.
• Take ownership and drive accountability for assigned tasks.
• Prioritize with direction managing and delivering on multiple projects; working with motivation against aggressive timelines.
• Drive results with a positive outlook and a clear focus on high-quality deliverables.
• Strong communication skills with the ability to influence stakeholders and communicate complex technical concepts to non-technical audiences.
• Improve existing processes and institute new processes to improve efficiency and accuracy decrease toil and expand impact.

• Josh Waddell

• Agata Wojciechowska

• Application Submission
• Recruiter phone call
• Hiring manager video call
• Virtual Onsite consisting of 3 x 45 min calls
• Offer!

Compensation and Benefits

When determining salaries we consider several factors including but not limited to skills prior experience and work location. The new-hire base salary range for this position reflected in PLN is: 160200 - 200200. The bonus target for this position is 10 % of the applicable base salary subject to the plan terms and meeting eligibility requirements.

Along with monetary compensation Marqeta offers

• Monthly stipend for your home office equipment and connectivity
• Annual development stipend to support your growth and development
• Pension Scheme provided by Allianz
• Employee health through Luxmed with employee cover paid at 100% by Marqeta
• Four floating holidays as additional paid days off to your annual leave entitlement
• In-office amenities including: drinks and snacks wellness room dedicated barista community events onsite
• MultiSport Plus membership offerings