Sales Support Manager (German-speaking)

Warsaw Onsite (5 days per week) Salary: PLN 17000 - 22000 gross per month 10% annual bonus

Lead the build and performance of a new Customer Success Partner team in Maersks Global Service Centre

Shape a high-impact team from day one

Maersk is building a new German-speaking Customer Success Partner function in Warsaw and we are looking for an experienced Sales Support Manager to lead this role you will manage a team of approximately 30 colleagues onsite in our Poland GSC creating a high-performance culture that delivers excellent support to customers and strong partnership to the wider business.

This is a visible leadership opportunity for someone who enjoys building teams driving operational excellence coaching people leaders and individual contributors and working closely with stakeholders across Sales Customer Success Pricing Product Operations and other GSC functions.

You will join us in brand-new Warsaw offices with easy access to public transport as well as employee benefits includingLuxMedand aSportscard.

What you willbe responsible for

• Leadcoachand develop a circa-30-person Customer Success / Sales Support team creating a culture of ownershipaccountabilityand collaboration.

• Drive performance against KPIs SLAs qualitystandardsand customer experience measures ensuring work is delivered accurately and on time.

• Act as a key point of contact between the GSC and stakeholders across Sales Customer Success Pricing Product and Operations.

• Oversee transactional and commercial sales support processes resolve issues removebarriersand help the team deliver a seamless customer journey.

• Use datainsightsand market feedback to improve team performance customeroutcomesand service delivery.

• Lead process improvements system changesstandardisationinitiativesand broader transformation activity.

• Supportorganisationalchange and helpestablishthe Warsaw team as a trusted and high-performing business partner.

• Create a psychologically safe engaging environment where people can thrivegrowand perform at their best.

What we are looking for

• Fluent German and English are essential.

• Proven experience leading larger teams in sales support customer operations customer success shared services BPO or a similar environment.

• Strongtrack recordof managing performance through coaching structure KPI management and clear operational discipline.

• Excellent stakeholder management skills with the credibility to work effectively across functions and seniority levels.

• Experience leading through change building new ways of working and driving continuous improvement.

• Commercial awareness and a customer-first mindset.

• Confidence working in a fast-paced evolving environment where priorities can shift quickly.

• Logistics supplychainor global trade experience would be anadvantage butis not essential.

Why join Maersk

• Lead a newly established team in a business-critical transformationprogramme.

• Have visible impact from day one in a role with strong stakeholder exposure.

• Join a globalorganisationwith clear long-term ambitions and international career opportunities.

• Work from our brand-new Warsaw office with easy access to public transport.

• Benefit fromLuxMedSportscard and an annual bonus opportunity.

• Competitive salary of PLN 17000 - 22000 gross per month depending on experience plus 10% annual bonus.

Who this role will suit

This role will suit a confident hands-on peopleleader who enjoys building structure raising performance supporting change and partnering closely with the business. If you areenergisedby leading larger teams improving customer outcomes and helping shape a growing function in Warsaw this could be an excellent next step.

About Maersk

At Maersk we are committed to simplifying global trade through integratedlogisticssolutions. We are building teams that combine strong operational delivery with customer focuscollaborationand continuous improvement and Warsaw is a key part of that journey.

Apply now to learn more about this opportunity.