QA Engineer, Customer Complaints (fdm)

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences diagnostics and biotechnology

At Radiometer one of Danahers 15 operating companies our work saves livesand were all united by a shared commitment to innovate for tangible impact.

Youll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danahers system of continuous improvement you help turn ideas into impact innovating at the speed of life.

At Radiometer life comes first. Our vision is to improve global healthcare with reliable fast and easy patient diagnoses. Were a team that celebrates diverse ideas and continuous improvement. Here youll find a place to grow and make a real impact with your unique perspective driving us forward in improving patient care. At Radiometer our vision is to improve global healthcare with reliable fast and easy patient diagnoses.

Learn about the Danaher Business System which makes everything possible.

The QA Engineer Customer Complaints is responsible for supporting customer complaints and service processes and will participate in optimization/improvement of the processes ensuring efficiency and regulatory compliance.

This position reports to the Senior Manager QA and is part of the Customer Complaint department located in Radiometer Solutions in Stargard it will be an on-site role.

In this role you will have the opportunity to:

• Handle the intake of complaints from customers and Radiometer subsidiaries.

• Collaborate with complaint investigators in R&D and Operations

• Improve the Global Customer Complaint process in cooperation with the process owner.

• Work closely with the Radiometer Service organization to improve processes related to service.

• Support the organization during audit.

The essential requirements of the job include:

• University degree - preferable faculty in production management quality engineering.

• Very good (min. B2 level) verbal and written communication skills in English. The position is working closely with the rest of the global organization.

• 15 - 5 years experience in medical device QA medical device or pharma manufacturing or medical device service preferable in Quality Customer Complaints Risk management or Quality Data Analysis.

Travel Motor Vehicle Record & Physical/Environment Requirements:

• Requires travel 1-3 times per year to other operating company.

• Valid drivers license with an acceptable driving record.

It would be a plus if you also possess previous experience in:

• Knowledge of applicable standards and regulatory requirements (ISO 13485 IVD MD directive and FDA legislation).

• Working with CRM software.

We offer the following:

• Competitive salary with an additional bonus in line with company policy.

• Stable employment based on a full-time work contract (UoP).

• Comprehensive private medical care and life insurance.

• Meal co-financing in the company cafeteria.

• Support for sports and cultural activities including contributions to memberships and related purchases.

• Company Social Fund holiday subsidies and non-refundable financial assistance.

• Professional development opportunities including funding for training higher education and language courses.

• Employee Assistance Program (EAP) free fully confidential psychological legal and financial counseling for employees and their family members.

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Join our winning team today. Together well accelerate the real-life impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges architecting solutions that bring the power of science to life.

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