Product Manager, Banco (Consumer App)

Papaya Global is a rapidly growing award-winning B2B tech unicorn with an ambitious mission to revolutionize the payroll & payments industry. With over $400M raised from multiple tier-one investors our innovative technology provides a comprehensive solution for managing global workforces encompassing everything from hiring and onboarding to managing and paying employees in over 160 countries.

Were looking for a Product Manager to own the Banco consumer experience end to end. This is a rare seat: a genuinely consumer-grade fintech product wallet card issuing KYC/onboarding withdrawals that reaches a global mass user base but distributed through enterprise customers rather than paid acquisition. You will own the roadmap priorities and execution for the app workers touch every time they get paid and you will be accountable for making that experience fast reliable and effortless at scale.

You will report to the Director of Product leading the Payments applicative group and work in a squad model a dedicated design analytics and engineering team with a mandate to raise the quality bar of the app while growing activation and retention among the workers our customers onboard.

What youll own

The end-to-end Banco consumer experience: onboarding and identity verification (KYC) the multi-currency wallet card issuing (virtual and physical) and withdrawals to bank and stablecoin across web and mobile.

Activation and retention: turning invited workers into active paid engaged users; reducing drop-off across onboarding and first-payout funnels.

Reliability and quality: driving down errors support tickets and friction so that I got paid is boring and dependable.

Localization at scale: making the experience feel native across 160 countries and dozens of payout rails banking conventions and languages.

The consumer data model: real objects (addresses bank accounts identity) that power smart UX IBANbank lookup zipaddress autofill one-time data entry instead of repeated forms.

• Cross-border / multi-currency payments card issuing or KYC-provider integration experience.
• Experience taking a consumer app from early/unstable to reliable at scale.
• Experience in both a large PM org and a scrappy 01 environment.
• Hands-on building you ship small things without waiting for engineers.

Requirements:

• Consumer product experience. You have owned a B2C or consumer-grade app ideally in fintech neobanking payments wallets or gig-economy payouts where the user is an individual not a business and the bar is make it effortless. This is the core requirement for this role.
• Mobile-first UX instinct. You think in funnels activation and retention and you have measurably improved onboarding or engagement in a consumer app.
• Payments or fintech depth. You understand money movement wallets cards KYC/AML payout rails or you have shown you can master a complex regulated domain fast.
• Metrics fluency. You quote baseline intervention result numbers know how each metric was measured and know its weaknesses.
• Correctness instinct for money. You grasp that in money movement a wrong payout costs far more than a blocked one and you design for that asymmetry.
• Individual ownership. You can tell at least one product story entirely in I terms the decision you personally made the alternative you rejected and what happened.
• Practical AI fluency (2026 bar). You use AI daily in your own product work and can describe last weeks usage concretely; bonus if you have shipped AI features and understand evals failure modes and human-in-the-loop.