OTC Collections Analyst (Fixed-Term contract)

Welcome to Warner Bros. Discovery the stuff dreams are made of.

Who We Are

When we say the stuff dreams are made of were not just referring to the world of wizards dragons and superheroes or even to the wonders of Planet Earth. Behind WBDs vast portfolio of iconic content and beloved brands are the storytellers bringing our characters to life the creators bringing them to your living rooms and the dreamers creating whats next

From brilliant creatives to technology trailblazers across the globe WBD offers career defining opportunities thoughtfully curated benefits and the tools to explore and grow into your best selves. Here you are supported here you are celebrated here you can thrive.

Your New Role...

This position exists to support the Order to Cash (O2C) workstream of Warner Bros. Discovery WBD Advertising Affiliate Distribution Direct-to-Consumer Subscription and several other account receivable balances. This person will have overall responsibility for performing O2C functions involved in maintaining customer accounts ensuring adherence to contracts providing updates on the collection process and improving working capital.

Whats in it for you...

• employment contract for a fixed-term replacement

• hybrid work

• benefits package: private medical care life and accident insurance MyBenefit cafeteria platform sports card social fund retirement pension plan Employee Referral Program

• free access to the Max platform

• work-life balance initiatives: well-being platform yoga massages educational webinars Employee Support Program film screenings organized by employees in the office cinema

• training and development: training platform co-financing of English lessons Employee Resource Groups Engagement Club - the opportunity to develop your interests in thematic employee groups online meetings with experts

• CSR activities: volunteering ecological and social initiatives

• access to parking spaces

Your Role Accountabilities...

• Review customer status and initiate make collection activities based upon corporate policies and procedures.

• Respond to inquiries from internal and external customers in accordance with specified service level agreement.

• Identify and resolve disputes according to company standards.

• Negotiate payment schedules with management approval.

• Enter and maintain detailed conversation notes for all customer accounts.

• Perform account maintenance when necessary or instructed (refunds write offs etc.).

• Provide weekly monthly reports and analysis of portfolio for management.

• Identify and escalate delinquent accounts that pose a revenue risk.

• Conduct customer credit assessments analyze financial risk and recommend appropriate credit limits in accordance with company policies and procedures.

• Sales order management

• All other functions as assigned.

Qualifications & Experience

• University degree MA required; preferably in accounting and/or finance with at least 3 years of B2B collection experience within a high transactional volume environment.

• Ability to identify corrective process and/or people action and implement with continued fluidity of day to day business operations.

• Strong verbal and written communication skills with the ability to clearly articulate findings and present and implement optimal solutions to cash collection issues.

• Prioritization organization and attention to detail are a must.

• Foreign language skills highly sought.

• Ability to quickly adapt to a dynamic environment while keeping the team and assigned functions stabilized along with meeting stringent deadlines.

• Strong analytical capability with a focus on resolving complex customer concerns.

• Recent experience with common ERP systems. SAP experience is a plus.

• Ability to deliver ad hoc reporting as needed / requested.

• A working knowledge of Microsoft Office products (Outlook Word Excel)

#LI-Hybrid

#F&A

How We Get Things Done

This last bit is probably the most important! Here at WBD our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

If youre a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process please visit our accessibility page for instructions to submit your request.