Operations Specialist (Warsaw)

The Specialist Sales Support drives seamless order management and sales operations across DKSH Poland. Based in Warsaw this role enables commercial excellence through efficient and precise day-to-day business execution.

• Support the Sales Manager in day-to-day business operations providing timely commercial and administrative coordination
• Manage end-to-end order processing including order confirmation transmission and supervision through to delivery
• Follow up on purchase and sales orders to ensure accuracy compliance and on-time fulfillment
• Obtain price offers from suppliers and calculate competitive customer proposals in consultation with the Sales Manager
• Coordinate with forwarding companies and warehouses on logistics pricing and locations
• Respond to customer and supplier queries in Polish and English ensuring professional and timely resolution
• Maintain SAP master data integrity and ensure legal conformity of Value Added Tax (VAT) transactions for both purchase and sales orders
• Monitor stock reorder levels coordinate sample dispatch and maintain a customer complaints log with timely follow-up

• Professional qualification in commercial or trading disciplines
• 8 to 10 years of experience in purchasing sales administration or customer service
• Prior experience in distribution trading or export/import environments
• Strong knowledge and understanding of supply chain operations and best practices
• Proficiency in tools including Microsoft Excel Word and PowerPoint; familiarity with SAP and Salesforce preferred
• Fluency in Polish and English both written and spoken
• Precise organized and customer-oriented with a proactive reliable and pragmatic working style

• Flexible time arrangement with partial work from home possibilities
• Lunch vouchers and private health insurance
• Centrally located office in Warsaw city centre

The estimated annual base salary for this position is PLN 120000. Actual salary will be determined based on education experience qualifications skills and geographic location.

At DKSH we help companies grow globally and enable people to perform at their best. You will be part of an organization that values accountability collaboration and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Operations.

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