[MSO] Senior ServiceNow Administrator

Project the aim youll have

You will join the ServiceNow team building a new platform for a Dutch provider of cloud services to the public sector. We are replacing an instance customised over 10 years with a clean out-of-the-box implementation on the latest release. Small senior team of developers and architects direct client contact fully remote. A long-term engagement with room to grow towards ITOM CMDB and CSDM work.

Roll how youll contribute

• Own day-to-day platform operations: incidents service requests access and role administration and configuration changes working to contractual SLAs 
• Take technical ownership of access control: role and group model ACL design and implementation and periodic access reviews 
• Own integration operations: monitor troubleshoot and repair running integrations and specify the change when the fix is a design change rather than a configuration one 
• Maintain CMDB data quality and the CI class model in daily operation 
• Act as the technical authority for operational change: assess impact decide to configure versus customize and protect out-of-the-box integrity 
• Reverse-engineer undocumented legacy configuration and document it so the platform stops depending on individuals 
• Run platform lifecycle work: upgrades and patching update set promotion between environments and vendor cases with ServiceNow 
• Work independently with client stakeholders turning operational issues into decisions they can take 
• Own day-to-day platform operations: incidents service requests access and role administration configuration changes and Service Portal maintenance working to contractual SLAs  
• Take technical ownership of identity and access: LDAP and AD synchronization user and group imports role and group model ACL implementation and periodic access reviews 

Qualifications :

Expectations the experience you need

• Valid ServiceNow Certified System Administrator (CSA) and valid Certified Data Foundations  
• Minimum 5 years of hands-on ServiceNow experience including at least 2 years with technical ownership of a production instance  
• Proven ability to work inside a heavily customized instance: reading debugging and modifying Business Rules Script Includes Client Scripts and flows written by someone else with JavaScript and GlideRecord at a level that allows writing and debugging not only reading  
• Hands-on RBAC configuration: role and group model ACLs user criteria delegated administration and access reviews  
• LDAP and AD synchronization and data imports: import sets transform maps scheduled imports coalescing rules and troubleshooting failed loads together with CMDB class model CI relationships and data quality  
• Functional knowledge of integrations: how REST and SOAP interfaces IntegrationHub and the MID Server fit together and the ability to diagnose a failing interface and hand a precise specification to a developer  
• Service Portal: configuration and maintenance of portal pages widgets and catalogue presentation for end users  
• Fluent English and the ability to hold a technical position in front of client stakeholders  

Additional skills the edge you have

• ServiceNow ITOM: Discovery Service Mapping
• Event Management CSDM framework experience 
• ServiceNow Certified Implementation Specialist in ITSM ITOM or Discovery 
• Experience in a multi-tenant or managed service provider environment where several end customers share one instance 
• Dutch language or previous experience working with a Dutch client 

Additional Information :

What we offer:

• Flexible and remote cooperation options
• International projects with leading global clients
• Travels related to international projects
• Non-corporate atmosphere
• Access* to language classes
• Access* to knowledge-sharing initiatives
• Access* to private healthcare and life insurance
• Access* to multisport card

*The availability and terms of individual benefits may vary depending on the chosen form of cooperation.

Remote Work :

Yes

Employment Type :

Full-time