Merchant Onboarding Specialist
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Job Summary
Who we are
Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly simply and securely. We are the innovators at the heart of the payments technology industry shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business we are committed to helping our people accelerate their careers. Together we shape the evolution.
Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly simply and securely. We are the innovators at the heart of the payments technology industry shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business we are committed to helping our people accelerate their careers. Together we shape the evolution.
Currently we are looking for a Merchant Onboarding Specialist with Polishand Englishwork withsmall and medium businesseslocated in Belgium Netherlands Luxemburg and are committed to continuous improvement. We are always looking for new and innovative ways to improve quality reduce costs build excellent solutions and grow customer happiness. We are looking for an organized innovative process-driven colleague to join our team based in Warsaw!
- Perform contract onboarding tasks which include but are not limited to: Contract validation data input into all relevant systems setup confirmation and archiving: -Contract validation: Check and ensure the complete correct documentation of application received including contract relevant data and KYC/AML relevant information and documents. -Data input for acquiring and terminal: encoding of customer and terminal data into the relevant system including initiating internal terminal delivery and installation order and billing information when required. -Setup confirmation: sent activation and welcome note to new customer.
- Cooperate with Risk and Sales (Sales external Sales partners Partner managers) to clarify cases and provide clear status of all cases processed by team.
- Report all performed work steps into statistics files (Onboarding Statistics task tool) on daily basis when required.
- Know and cooperate with entire internal stakeholder network and external business partners.
- Actively provide relevant input in problem solving activities and implement agreed solutions.
- Take simple operational decisions necessary to assure the quality standards and set priorities by performing team functional mailbox administration.
- Challenge current methods of service delivery identify recommend and implement improvements.
- Specific process related tasks in accordance with skill matrix.
- Actively provide relevant input in problem solving activities and implement agreed solutions.
- Search and suggest areas for process improvements in their respective field of responsibility.
- Contribute actively to the departments/teams SLA.
- Build strong relationships with your team and other internal stakeholders to ensure that you can grow your knowledge and confidence as well as to help you resolve customer request with highest service quality in the most efficient way.
We are pushing towards the next frontiers of paymentstechnology and welookfor big thinkers to join our journey. People with passion can-doattitudeanda hungerto learn and grow. Hereyoullwork with ambitious colleagues from around the world take on unique challenges as a team and make a real impact onthe society. And with our empowering culture strongtechnologyand extensive training opportunities we help you accelerate your career. Wherever you decide to go. Join our global team of over 18000 innovators across 40countries andshape a tomorrow that is yours to own.
We are proud to be an Equal Opportunity employer. We do not discriminate based upon race religioncolor national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as an individual with a disability or any applicable legally protected characteristics.
Shape the evolution
We are on an exciting journey towards the next frontiers of payments technology and we look for big thinkers people with passion can-do attitude and a hunger to learn and grow. Here youll work with ambitious colleagues from around the world take on unique challenges as a team and make a real impact on the society. With an empowering culture strong technology and extensive training opportunities we help you accelerate your career - wherever you decide to go. Join our global team of 18000 innovators and shape a tomorrow that is yours to own.
Learn more about life at Worldline at
We are proud to be an Equal Opportunity employer. We do not discriminate based upon race religion color national origin sex sexual orientation gender identity gender expression age status as an individual with a disability or any applicable legally protected characteristics.
Required Experience:
IC
About Company
Put the power of payment innovation to work with Worldline, Europe’s leading payment service provider.
