Merchant KYB Support Associate

About Wolt

At Wolt we create technology that brings joy simplicity and earnings to the neighborhoods of the 2014 we started with delivery of restaurant food. Now were building the delivery of (almost) everything and youll find us in over 500 cities in 30 countries around the 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isnt always easy but its definitely exciting. Here youll learn more build more and ship more than in most other companies. Youll be challenged a lot but also have a lot of fun on the way. So if youre a self-starter with drive and entrepreneurial spirit this could be the ride of your life.

Role background

Our Merchant Services and Compliance Operations teams help ensure that Wolt meets regulatory requirements across all markets. As part of this work we are doing KYB checks for selected merchants to keep our records accurate complete and compliant.

As a Merchant KYB Services Associate you will contact merchants explain why the KYB process needs to be completed and guide them through the documents they need to upload. You will play an important role in making the process clear smooth and professional for our merchant partners.

Please note that this is a fixed-term 3-month position offered under a part-time contract with a commitment of 20 hours per week.

What youll be doing

• Contact merchants by email phone or other approved communication channels
• Explain that their KYB process needs to be completed as part of Wolts compliance requirements
• Clearly guide merchants on which documents they need to upload
• Help merchants understand how and where to submit the required information
• Follow up with merchants who have not yet completed the process
• Check whether uploaded documents are complete and meet basic internal requirements
• Flag missing unclear or incorrect information to the relevant teams
• Use internal tools to track progress and keep merchant information updated

Our humble expectations

• Fluency in English and Polish
• Strong communication skills and confidence in contacting merchants
• Ability to explain processes clearly and patiently
• Good attention to detail
• Comfortable working with documents and structured information
• Able to follow clear guidelines and internal processes
• Organized and able to manage multiple follow ups at the same time
• Professional approach when handling sensitive merchant information

What we offer

• A part time role with 20 working hours per week
• The opportunity to support an important compliance project across Wolt markets
• Hands on experience in merchant operations and compliance processes
• A collaborative team environment with support from Merchant Services and Compliance Operations teams
• A chance to build strong operational communication and process management skills

#LI-WM1 #LI-Remote

Our Commitment to Diversity and Inclusion

Were committed to growing and empowering a more inclusive community within our company industry and cities. Thats why we hire and cultivate diverse teams of people from all backgrounds experiences and perspectives. We believe that true innovation happens when everyone has room at the table and the tools resources and opportunity to excel.