MDM AMS Support Manager Assistant Director (Global)

MDM AMS Support Manager Assistant Director (Global)

Location: Wrocław - 2 days in office / 3 days remote

Let us introduce you to the opportunity at EY GDS Poland part of EYs global integrated service delivery network.

As a Senior in Technology Risk you will be part of a high-performing international team delivering IT audit and technology risk services to leading global clients.

Join a fast-evolving global technology organization at EY where innovation operational excellence and client focus come together to build a better working world. Within Core Business Services the Data Solutions function plays a critical role in enabling enterprise-wide data platforms and applications that drive business performance and insight.

The opportunity

This is a strategic leadership role within Application Managed Services (AMS) responsible for overseeing Level 3 production support vendor delivery and operational excellence across a critical application portfolio (including MDM and MST landscape). You will act as a key bridge between EY and external service providers ensuring high-quality service delivery proactive operations and continuous improvement.

You will have the opportunity to shape service strategy influence delivery outcomes and work across global teams while managing complex stakeholder environments and mission-critical applications.

Your key responsibilities

• Act as the primary escalation point for the Level 3 (L3) support team ensuringtimelyresolution of critical incidents
• Serve as vendor manager and key liaison with TCS including managing performance resolving issues and leading discussions on re-baselining and service improvements
• Oversee day-to-day AMS operations aligned with ITIL practices
• Coordinate maintenance activities and vulnerability management
• Ensure the team delivers the right outcomes at the right time across knowledge maintenance and customer communication
• Execute SQM controls and ensure compliance with SLAs and KPIs
• Participatein regular calls with MDM stakeholders
• Ensure backlog governance and prioritization
• Oversee the hosting charges budget
• Drive continuous improvement and cost optimization
• Provide 24/7 escalation support asrequired

Skills and attributes for success

You will be successful in this role by combining strong service managementexpertisewith leadership and stakeholder engagement.

To qualify for the role you must have

• 10 years of IT operations or service management experience
• Vendor management experience in AMS models
• Strong understanding of ITIL processes
• Experience with enterprise application or data platform support
• Strong stakeholder management and communication skills
• Financial and budgeting experience

Ideallyyoullalso have

• Knowledge of SQL ETL Azure Databricks
• Experience in MDM or enterprise data platforms
• ITIL or relevant certifications
• Experience in professional services

What we look for

A confident and collaborative leader who can balance operational rigor with strategic thinking and drive outcomes in a complex environment.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine locations Argentina Hungary India the Philippines Poland Sri Lanka Mexico Spain and the United Kingdom and with teams from all EY service lines geographies and sectors playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants we offer a wide variety of fulfilling career opportunities that span all business GDS you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. Well introduce you to an ever-expanding ecosystem of people learning skills and insights that will stay with you throughout your career.

• Continuous learning: Youll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: Well provide the tools and flexibility so you can make a meaningful impact your way.
• Transformative leadership: Well give you the insights coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture:Youll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY

EY Building a better working world

EY exists to build a better working world helping to create long-term value for clients people and society and build trust in the capital markets.

Enabled by data and technology diverse EY teams in over 150 countries provide trust through assurance and help clients grow transform and operate.

Working across assurance consulting law strategy tax and transactions EY teams ask better questions to find new answers for the complex issues facing our world today.

If you can demonstrate that you meet the criteria above please contact us as soon as possible.

The exceptional EY experience. Its yours to build.

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