Manager Site Reliability Engineering
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Job Summary
Powering the agentic revolution in travel. Sabre is an AI-native technology leader backed by one of the worlds largest travel data clouds. Built on an open modular cloud-native architecture Sabre serves as the backbone for both established leaders and bold new disruptors guiding them to the next age of travel retailing through intelligent connected and personalized experiences. With AI at its core and operating at unparalleled scale Sabre transforms insights into innovation empowering airlines hoteliers agencies and other partners to retail distribute and fulfill travel worldwide.
Location: Kraków (hybrid work - 3 days per week in the office)
Manager Site Reliability Engineering
About the Team
The Site Reliability Engineering (SRE) team for Sabre Web Services (SWS)is responsible forthe reliability scalability security and operational excellence of one of Sabres most critical technology platforms. SWS provides the API gateway and connectivity infrastructure that enables airlines travel agencies developers and Sabre applications to securely access Sabre services. These systems serve as the front door tomajorSabre products and processa significant portionof Sabres overall transaction traffic.
The team combines software engineering and operationsexpertiseto buildhighly available fault-tolerant cloud-native services. Engineers work extensively with Google Cloud Platform (GCP) Kubernetes Infrastructure as Code CI/CD automation observability platforms and AI-driven operational practices to improve reliability while reducing operational toil. The organization partners closely with software engineeringproduct architecture security and customer-facing stakeholders across Sabre.
What Youll Do
As Manager of Site Reliability Engineering you will lead a team of SRE engineers responsible for the availability performance resiliency and continuous evolution of the Sabre Web Services platform. You will drive operational excellence across Sabres API gateway ecosystem ensuring customers can reliably access critical travelservices atglobalscale. You will lead incident management reliability engineering initiatives cloud modernization efforts and automation programs while developing a high-performing engineering team.
Lead and develop a team of Site Reliability Engineers providing coaching performance management career development and technical leadership.
Drive service reliability availability scalability and operational excellence across critical production systems and customer-facing platforms.
Partner with Engineering Product Architecture and Infrastructure teams toestablishand achieve Service Level Objectives (SLOs) and reliability targets.
Lead major incidentresponse postmortem reviews risk mitigation initiatives and continuous improvement programs.
Promote automation AI-enabled operations self-healing capabilities and platform engineering practices to reduce operational toil and improve efficiency.
RequiredQualifications and Education
Bachelors degree in Computer Science Software Engineering Information Technology Computer Engineering or a related technical field.
5 years of experience in Software Engineering Site Reliability Engineering DevOps Cloud Engineering ora relatedtechnical discipline.
2 yearsofpeopleleadership experience including managing engineers setting priorities and developing high-performing teams.
Experienceinmaintainingoroperating large-scale distributed systems in cloud environments.
Understanding ofobservability monitoring alerting incident management capacity planning and reliability engineering principles.
Practical experienceleveragingautomation analytics AI-assisted tooling or generative AI solutions to improve operational effectiveness and engineering productivity.
FluentEnglish both written and verbal
Nice-to-haveQualifications
Knowledge of KubernetesTerraformCI/CD pipelines Infrastructure as Code and cloud-native architecture.
Experience implementing SLOs error budgets reliability scorecards and operational maturity programs.
Background supporting high-availability customer-facing SaaS or travel technology platforms.
Benefits:
Paid time off
Year-End-Break:enjoy additionalfully paid days offduring the last week of the year
Paid parental leave: Take up to 12 weeks off with pay after birth or adoption of a child. Sabre Global Paid Parental Leave runs concurrently with local leave policies.
Paid volunteer time: take up to 4 days annually to give your time to a charitable organization of your choice
Your money
My Benefit platform/Multisport card:enjoy the benefit cafeteria system and use popular sport card
Tax deduction: take the opportunity to claim deductible costs reducing your income tax
Employee Capital Plans:profit from long-term saving scheme co-financed by Sabre and the State Treasury
Baby Bonus:benefit from one-time allowance on childbirth or adoption
Say Thanks program:collect points on recognition program and transfer them to wide variety of gifts and services
Health and wellness
Luxmed extensive medical coverage: take care of yourself and your family with the extensive medical package with a broad range of additional services
Foreign travel insurance: feel safe going abroad with free Allianz insurance offered as part of our Lux Med package
Employee Assistance Program: find help in free confidential program with a certified counselor
Life insurance: sign up for free high coverage life insurance program
Career development
Professional development:enjoy access to Udemy learning platform as well as join Sabre live learning sessions
Certification and tuition reimbursement
Our Communities:join one of our team member groups focused on sharing knowledge and best practices (Google Developers Group Innovation Lab Community Women in Technology SOLVE!T and many more)
And more
Car and bike parking
Fun & Relax zone in modern office: enjoy electronic tables to work foosball ping pong pool table swings massage chairs and terraces to admire a panoramic view of Kraków. We have parents rooms as well
No dress code
Innovation Lab: access Augmented Reality & Virtual Reality equipment Robot construction kit 3D printers and many more
Attractive Referral Bonus:earn $2500 USD for every hired referral
We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application.
Please note that only candidates who meet the minimum requirements will proceed in the selection process.
Sabre is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin sex gender identity sexual orientation disability status protected veteran status or any other characteristic protected by law.
#LI-Hybrid#LI-AK1
Required Experience:
Manager
About Company
Sabre Corporation is a travel technology company based in Southlake, Texas. It is the largest Global Distribution Systems provider for air bookings in North America. American Airlines founded the company in 1960, and it was spun off in 2000.
