Manager Automation & Clinical Software Solutions

The Manager Automation & Clinical Software Solutions (f/m/d) will have responsibility to lead and oversee one (team 3) of the regional Workflow & IT Solutions EMEA Customer Service teams in the EMEA Region delivering endtoend complex solution installations and transition to the customer Go-Live ensuring no disruption in the customer satisfaction. The successful candidate must demonstrate strong leadership skills communication problem solving and process improvement capabilities in a commercial environment.

In this role you will have the opportunity to:

• Lead mentor and develop a team of specialists across hardware application workflow and clinical IT domains.
• Plan resource allocation and workload distribution to ensure efficient execution of multiple parallel installations and support.
• Build a culture of continuous improvement collaboration and strong customer focus.
• Oversee end-to-end customer service activities for complex IVD systems ensuring adherence to quality safety and regulatory standards.
• Ensure cross-functional coordination between hardware application workflow and clinical IT teams for seamless integration of all solution components.
• Monitor project timelines milestones and deliverables proactively mitigating risks and resolving issues.
• Serve as the primary point of escalation for customer-related installation topics.
• Ensure alignment with customers by coordinating local resources and maintaining clear communication throughout the project.
• Drive customer satisfaction by guaranteeing a smooth installation experience and effective Go-Live.
• Develop and maintain installation processes documentation and best practices to ensure consistency and operational excellence.
• Track performance metrics analyze operational data and implement improvement initiatives.
• Ensure full compliance with industry regulations internal policies and quality management standards including healthcare and privacy regulation.
• Partner with sales project management local service local application specialists to ensure readiness and successful project outcomes.
• Collaborate with other regional teams and global teams to share knowledge share resources align on standards and implement new tools or technologies.

The Manager Automation & Clinical Software Solutions (f/m/d) will be joining a dynamic team of accomplished business leaders who share a passion for competing through an entrepreneurial approach in a multi-billion dollar marketplace. It will be incumbent upon him/her to contribute to immediate and effective relations through interactive communication exchanging ideas and fostering an environment of teamwork and mutual respect.

The essential requirements of the job include:

• Bachelors degree in Computer Science Information Systems Engineering or related field; Masters preferred.
• 5 years in solution delivery of Automation/IT services leading complex team preferably multicultural distributed teams across EMEA. Ability to work effectively across diverse cultures and geographies with proven experience with complex installations (integrations networking security data migration) and customer support operations. Familiarity with security frameworks (e.g. ISO 27001) and EMEA data/privacy regulations (e.g. GDPR).
• Very customer focused and has strong interpersonal and communications skills. Ability to influence others ability to inform convince and persuade others to action on key initiatives.
• High energy able to handle conflict. An independent worker capable of operating in a fast-moving ever-changing environment and able to effectively deal with difficult situations. High adaptability in a dynamic environment.
• Fluency in English and German. An additional EMEA languages (e.g. Turkish French Italian Spanish) are advantageous.

Working Conditions:

• This role is REMOTE based in Poland (ideally less than 1 hour from an international airport) other locations can be in any country of Central Europe (Germany Slovakia Czech Republic orHungary)
• Willingness to travel across the installation assigned (up to 50-70% depending on portfolio and golive schedules).

Join our winning team today. Together well accelerate the real-life impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges architecting solutions that bring the power of science to life.

For more information visit .