M365 SharePoint & OneDrive Technical Product Manager

Responsible for operating in lock-step with product management to create a clear strategic direction for build needs for a products in your teams portfolio. You will work with the team and deliver a clear and descriptive set of requirements to enable the delivery of a products features and functionality. Your priority is seamless integration and alignment of perspectives from a broad set of stakeholders: Product Managers Technical Anchors Service Owners and Developers.

Location: Hybrid/Remote
Team: Modern Workplace / M365 Platform
Reports to: M365 Platform Lead
Type: Full-time

The SharePoint & OneDrive Technical Product Manager owns the vision strategy and end-to-end service lifecycle for SharePoint Online and OneDrive for Business at GE HealthCare. This role blends product management service ownership governance and user enablement to deliver a secure reliable and intuitive collaboration platform that scales globally. You will partner through M365 Security Legal Compliance IT Operations Support and business stakeholders to ensure the platforms meet enterprise standards while driving adoption and measurable business value.

You influence how GE HealthCare collaborates. Your strategy influences how thousands of colleagues securely create share and manage content across the enterprise.

You own a mission-critical platform. SharePoint and OneDrive sit at the center of knowledge workflows and Microsoft 365 collaboration.

You deliver measurable impact. From governance and automation to adoption and learning your work improves productivity collaboration reduces risk and lowers support burden.

You enable users at scale. By building standards templates and learning programs you help every team get more value from the platform.

Key Responsibilities

Product Strategy & Roadmap

Guide the vision roadmap and prioritization for SharePoint Online and OneDrive for Business aligning outcomes to adoption user satisfaction risk reduction and ROI.

Maintain a prioritized backlog of platform enhancements templates automation and operational improvements; define success metrics and communicate progress to stakeholders.

Service Ownership & Operations

Own endtoend service delivery for SharePoint and OneDrive including availability reliability capacity planning change management and incident/problem management.

Serve as the primary point of contact and escalation owner partnering with Level 2/3 and Executive Support teams to resolve complex issues.

Lead root cause analysis and define remediation plans for escalated incidents; conduct retrospectives and ensure corrective and preventive actions are implemented.

Monitor platform health and key performance indicators working closely with support teams to proactively identify and resolve issues.

Govern and support intake processes including SharePoint site provisioning and approved application integrations.

Governance Security & Compliance

Ensure SharePoint templates provisioning patterns and configurations align with GE HealthCare brand standards governance requirements and information architecture principles.

Partner with M365 Security Legal and Compliance teams to ensure appropriate access controls data handling and policy compliance across the platform.

Support Model & Documentation

Define and maintain standard operating procedures (SOPs) for support intake and steadystate operations.

Optimize the support model by shifting appropriate requests to Level 2/3 resources through process design access alignment and targeted training.

Develop and maintain highquality knowledge base articles technical support guides and troubleshooting documentation for Levels 13.

Review support trends with L2/L3 teams maintain active issues and enhancements log and communicate remediation plans and status updates at established intervals.

Adoption Training & Community

Analyze support and usage trends to identify userfacing learning opportunities and develop targeted microlearning tips and best practices.

Partner with the Teams Product Manager to implement approved enhancements and updates ensuring a cohesive and integrated collaboration experience.

Cocreate and sustain peertopeer Teams communities to share critical updates tips and learning resources that drive adoption and responsible usage.

Analytics & Continuous Improvement

Prepare and deliver usage adoption and service analytics to inform decisionmaking and continuous platform improvement.

Use data and feedback to refine the roadmap enhance user experience and reduce support demand over time.

• 7 years in product management service ownership or platform operations for enterprise collaboration or SaaS platforms.

• 5 years administering or managing SharePoint Online and OneDrive for Business in large regulated enterprises.

• Strong grasp of information architecture governance and Microsoft 365 security/compliance capabilities (labels DLP retention eDiscovery).

• Demonstrated experience defining KPIs analyzing usage/health data and using insights to guide priorities and measure impact.

• Proficiency with SharePoint PnP and Graph PowerShell modules for administration/automation.

• Excellent communication and stakeholder management skills; able to translate technical concepts into clear user-friendly guidance.

• Experience working within ITIL or similar service management frameworks (incident problem change).

• Microsoft 365 Certified: Enterprise Administrator Expert; or Microsoft 365 Certified: Administrator Associate; or related Microsoft certifications.

• Experience with SharePoint site designs PnP provisioning search customization and metadata-driven experiences.

• Familiarity with Power Platform (Power Automate Power Apps) and lifecycle management in enterprise environments.

• Background in change management training programs and community-building for enterprise platforms.

• Exposure to Copilot for M365 readiness (data quality permissions hygiene) and responsible AI considerations for content access.

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#LI-REMOTE

For Poland based positions Annual Salary Range:.00PLN-.00PLN

Placement within this range depends on:

• Relevant skills and qualifications

• Prior job-related experience

• Internal equity considerations (alignment with colleagues in similar roles) e.t.c.

We review pay ranges regularly to ensure they remain competitive with the external market and align with our internal equity considerations.

In addition to base salary our employees have access to a comprehensive package of benefits and allowances which may include:

• Health & wellness coverage

• Retirement and or savings plans

• Allowances or benefits to support role requirements (e.g. mobility transport or role-specific needs such as a company car or allowance where applicable)

• Work-life balance support (e.g. flexible working leave programs)

• Recognition and incentive programs aligned with performance and company success

The exact benefits package depends on the role location and employment terms as specified in the Colleague Value Proposition document that will be shared prior to the interview or at the offer discussion stage.

• Performance Bonus: Details to be shared during offer discussions

Relocation Assistance Provided: No