L2 Service Desk Agent with French

• Receives incident / service requests from call acceptance and/or level 1 agents and from atomized incidents.
• Provides technical support to address more complex / difficult service issues.
• Performs technical analysis of specific incidents and service requests including check of ticket history.
• Leverages the corporate knowledge base log files and journal data to analyze failures and guide customers through incident resolutions steps including through remote access of the customer environment.
• When remote resolution is unsuccessful provides information including spare part recommendations to assist field service technicians with onsite service provision.
• Gathers recurring / systemic failure information and develops reports for management.
• Provides hardware and software training and advice for less experienced team members.

• Technical background e.g. education in information electronics mechanics and/or SW skills.
• In individual cases it is possible to assign the function to an employee if the essential professional knowledge is acquired by work experience.
• 5 years experience in a call center environment is recommended.
• Good technical knowledge in supported customer specific Hardware and SW environment
• Knowledge of customer service principles and practices.
• Native Speaker quality in French language.
• English language skills are additionally implied.
• PC literacy especially usage of Microsoft Office package.
• Willingness to work in shift models based on customer requirements.
• Industry Knowhow preferred.
• Strength in communication teamwork processes and customer orientation especially friendly and kind behavior on the phone.

We offer:

• Contract of employment
• Over 8000 industry recognized trainings
• Various options of development
• Being part of a multicultural team
• Possibility to use foreign languages on a daily basis
• Teamworking and supportive atmosphere in our teams
• Life insurance
• Private medical care
• Sport card
• 26 days of holiday regardless seniority
• Possibility of hybrid work after the initial training phase.
• Employee referral programme.
  

Pay Transparency Statement
The monthly base salary range for this position is 11000 PLN Gross.
Actual compensation will depend on factors such as qualifications skills competencies geographic location and relevant experience. Certain roles may include additional components beyond base salary such as incentive opportunities or other forms of variable compensation. Details of any such components will be discussed during the interview process and will be governed by the applicable plan documents.

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