Junior Customer Service Representative with German
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Job Summary
At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people property and places. Our solutions foster the collaboration thats critical for safer communities safer schools safer hospitals safer businesses and ultimately safer nations. Connect with a career that matters and help us build a safer future.
Department Overview
Customer Care is an integral component of the Centralized Managed & Support Operations (CMSO) collaborating closely with Technical Support Repair Marketing and Channel Sales & Operations.
Job Description
Managing incoming inquiries regarding Motorola Solutions products and services through various channels including telephone calls live chats and emails (case management) from end-users customers and partners.
Triaging cases and collaborating with various internal stakeholders.
Utilizing essential applications for customer management and operations such as Salesforce Oracle and PureCloud.
Developing a comprehensive understanding of the entire Motorola Solutions product portfolio and solutions.
Acting as a customer-facing ambassador for Motorola Solutions. Communicate and conduct oneself in a professional manner to facilitate customer requests as seamlessly and efficiently as possible.
The primary focus areas are portal and account management for our partners as well as onboarding new partners.
Identifying researching and resolving portal issues using the internal knowledge base.
Liaising with the Channel Operations and other relevant stakeholders to address inquiries related to the partner membership program.
Educating partners on self-services features available on our portals and writing knowledge articles to promote utilizing these self-services features.
Cooperating with the IT department to address and resolve technical issues affecting partner portals.
Basic Requirements
Proficiency in both written and spoken German and English is required.
Demonstrated critical thinking abilities and a strong focus on problem-solving.
Exceptional communication skills encompassing both verbal and written forms including active listening and the capacity to influence.
Maintenance of a composed and confident demeanor with the ability to perform effectively under pressure both independently and collaboratively within a team.
A high degree of self-motivation and a strong commitment to achieving success.
Meticulous attention to detail a proactive approach and a capacity for innovative unconventional thinking.
Travel Requirements
Relocation Provided
Position Type
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.
Required Experience:
Junior IC
About Company
Motorola Solutions, Inc., incorporated on March 9, 1973, is a provider of communication infrastructure, devices, accessories, software and services. The Company operates through two segments: Products and Services. It serves global customer base spanning federal, state, county, provin ... View more
