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IT Support Manager
Job Location:
Monthly Salary:
Posted:
14 August 2026 (Yesterday)
Posted:
Application Deadline:
11 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job duties:
- Being responsible for creating the Communication Management and ensuring that key stakeholders receive the required communication.
- Organizing support and customer service work.
- Managing the daily work of the support team.
- Being responsible for the performance management of the support team.
- Implementing enhancements to improve the efficiency of the support team.
- Work based on KPIs of the support department and customer assessment (NPS score).
- Supervising and leading all support processes and operations.
- Creating and implementing support procedures.
- Supporting global business clients and data integration into the clients platform.
- Maintaining and ensuring support team works according to established standards.
- Collaborating with all departments and business users to understand requirements and needs.
- Controlling and ensuring the optimal level of customer satisfaction.
Qualifications :
- Experience: 3 years in a leadership or managerial role
- IT knowledge understanding of available technology
- Customer service approach
- Incident & Escalation Management
- Analytical & Problem-Solving Skills
- Structured and solution-oriented way of working even under pressure
- Customer & Stakeholder Management
- Minimum knowledge of Polish C1 and English C1
- Knowledge of the MS SQL Server will be a plus
Additional Information :
- Opportunities to grow your knowledge within your area of expertise
- Friendly working atmosphere in a professional team
- Employee-oriented working culture
- Possibility to work partly remotely
- Sports subscription
- Subsidized English classes
- Private healthcare
- Small project teams and flat organization structure
- International projects
Remote Work :
No
Employment Type :
Contract
About Company
GGS implements compensation management software and creates custom automation solutions for businesses.Our employees are not just IT specialists, but practitioners with analytical and interpersonal skills, who also have a deep understanding of business operations.We are a company of 6 ... View more
