IT Specialist

Egis Poland is looking for an IT Specialist to provide high-quality day-to-day technical support to our teams and to take part in migrating our local infrastructure to Microsoft Azure. The role covers both entities with most of the work focused on Egis Poland. The role reports to the IT Manager Continental Europe.

Responsibilities:

• Handle incidents and requests in ServiceNow with timely resolution and clear communication with users
• Handle user account management and permissions in Microsoft 365
• Manage end-user hardware: deployment configuration repair and asset records
• Keep the CMDB up to date and validated with a regularly reconciled list of IT assets (hardware software and licences)
• Support local business applications including Symfonia Płatnik Norma and others
• Take part in the migration of local infrastructure to Microsoft Azure
• Provide basic network support for the local LAN
• Coordinate with the Group and external providers to resolve incidents and manage modernizations
• Support IT projects mainly in an operational role (deployment testing and handover)
• Manage the local IT budget across both entities: track spend on hardware software and licences decide what is needed within the budget and contribute to budget forecasting. All spend requires approval.
• Maintain technical documentation and user guides

Qualifications :

Requirements:

• At least 3 years of experience in IT support or IT administration
• Experience handling a demand workflow and backlog (intake prioritisation and follow-up of requests)
• Working knowledge of Microsoft 365 and Windows systems
• Good knowledge of Microsoft Office
• Experience with a ticketing system ideally ServiceNow
• Basic understanding of LAN networks
• Polish: native
• English: B2 minimum highly communicative (C1 preferred)

Nice to have:

• Working knowledge of Microsoft Azure or AZ-104 certification
• Experience with infrastructure migration or system deployments
• Experience with IT budget planning cost tracking or forecasting
• Familiarity with Sekocenbud Norma Autodesk Bentley Bricscad and other engineering software
• PowerShell scripting

Additional Information :

What we offer

• Employment contract with transition to permanent employment after the trial period
• Open to B2B cooperation
• Private medical care and group life insurance
• Sports card
• Flexible working hours (flexible start between 7:00 and 9:00)
• Free English and French classes
• Opportunities for professional development

Remote Work :

No

Employment Type :

Full-time