IT Specialist, Support Center EU (MFD)

Job Req Number: 117389
Time Type: Full Time

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Role:

2ndlevel support on all applications placed within the RoadSolving existing issuesmanual creations software access control users trainings

Your responsibilities:

• Provide 2nd level support for Road applications within the Road 2nd level support team
• Ensure proper configuration of Road DSV applications in line with DSV standards
• Participate in root cause analysis and incident resolution
• Contribute to performance optimization including source code improvements and system enhancements
• Create maintain and update technical and operational documentation
• Ensure compliance with internal regulations procedures legal requirements and company policies (including intellectual property protection)
• Demonstrate behaviors aligned with company values and organizational culture
• Continuously develop professional skills through training and self-learning

Our requirements:

• Minimum 23 years of experience in transport operations and/or IT process implementation
• Strong knowledge of IT tools and systems
• Bachelors or Masters degree (preferably in IT or a related field)
• Basic knowledge of databases and SQL
• Analytical mindset with problem-solving skills (especially for root cause analysis)
• Ability to work with documentation and technical processes
• Strong sense of responsibility and compliance awareness

What we offer

• Employment based on an employment contract along with a comprehensive benefits package
• Training and development programs as well as access to an e-learning platform
• Onboarding program with the support of a dedicated Buddy
• Participation in an annual company-wide integration event
• A work environment based on Scandinavian organizational culture
• Opportunities for growth through our internal program

Benefits

• Sharing the costs of sports activities
• Private medical care
• Sharing the costs of foreign language classes
• Sharing the costs of professional training & courses
• Life insurance
• Integration events
• Corporate gym
• Corporate sports team
• Coffee / tea
• Parking space for employees
• Extra social benefits
• Holiday funds
• Christmas gifts
• Employee referral program
• Charity initiatives
• Bicycle parking
• Modern and ergonomic office
• Yoga in the office

DSV Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics we have been on an extraordinary journey of growth. Lets grow together as we continue to innovate digitalise and build on our achievements.

With close to 150000 colleagues in over 90 countries we work every day to offer solid services and meet our customers needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent fresh perspectives and ambitious individuals like you.

At DSV performance is in our DNA. We dont just work we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players accountability and action. We value inclusivity embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact be trusted by customers and grow your career in a forward-thinking company this is the place to be.

Start here. Go anywhere

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