IT Operations Specialist, Network

At GNs Digital Data & Information Technology organization we are working across the globe to enable and secure the technology behind GNs innovation. To enhance the operation and maintenance of our global IT infrastructure we are now looking for a skilled IT Network Operation Specialist to join our Enterprise Platforms & Cybersecurity (EP&C) domain and contribute to our purpose of Bringing People Closer.

The team you will be part of

In the EP&C domain we are IT professionals fulfilling many roles - from IT supporters and architects to operations specialists leaders and delivery managers. Together we design build and run global platforms and technologies including networks servers (on-prem and cloud) databases backup/restore communication & collaboration identity & access end-user devices IT service management and cybersecurity.

Located in our Warsaw office in Poland you will be part of our IT Network Team which operates globally and has a significant presence in EMEA. We deliver a comprehensive range of network services to global end-users. We focus on the core & cloud network while also encompassing a broad understanding of IT infrastructure operations. The specialist will be responsible for maintaining and optimizing network performance troubleshooting issues and providing 24/7 support to ensure uninterrupted service delivery.

Your contribution is appreciated and you will:

• Infrastructure Monitoring:Monitor performance & availability of the network infrastructure. Identifying and addressing issues swiftly to prevent any disruptions to operations.

• Incident Management:Respond to and resolve incidents and service requests in a timely manner.

• Patch management: Make sure that our network infrastructure is patched and software upgraded according to vendors best practice.

• Handling Service request: Solve standard requests and support the business in their day-to-day requirements.

• Documentation:Maintain accurate documentation of system configurations processes and procedures to support knowledge sharing and compliance e.g. Operational Handbooks and Knowledge articles.

• Collaboration:Work closely with cross-functional teams to support infrastructure projects upgrades and migrations.

• 24/7 Support:Participate in a rotational on-call schedule to provide after-hours support ensuring that all systems are monitored and always maintained.

• Continuous Improvement:In close collaboration with our core & cloud network teams to identify opportunities for improvements and to enhance operational efficiency and service delivery.

To perform well in the role we imagine that you have:

• Minimum of 3 years of experience in network infrastructure operations.

• Experience in any of the following technologies: Cisco DNA SD-WAN ISE WIFI & Checkpoint firewalls.

• Communicate with ease in English both written and verbal.

• Experience in CATO Aviatrix or Cloudflare (beneficial).

• Experience working with monitoring tools such as SolarWinds and Datadog (beneficial).

At GN we pride ourselves on encouraging flexible working whenever possible. We trust our people to carry out their tasks to know when in-person collaboration is better than hybrid and to be present when its needed most.

We encourage you to apply

Even if you dont match all the above-mentioned skills we welcome your application if you think you have transferrable skills. We highly value a mindset and motivation that align with our core values to not only ensure growth for you but for your team and the wider GN organization as well.

We are focused on an inclusive recruitment process

All applicants will receive equal consideration for employment. As such we encourage you to submit your CV without a photo to ensure an equal and fair application process.

Should you have any special requirements for the interview please let the Hiring Manager know upon accepting invitation to interview.

How to apply

Use the APPLY link. Applications are assessed on a continuous basis so dont wait to send yours.

On a time crunch Feel free to only submit your up-to-date CV including a few sentences outlining your motivation for applying quick and easy.

Join us in bringing people closer

GN brings people closer through our advanced intelligent hearing audio video and gaming solutions. Inspired by people and motivated by innovation we deliver technology that enhances the senses of hearing and sight. We support individuals with hearing loss in overcoming day-to-day obstacles improving business communication and teamwork and enjoying high-quality audio and gaming experiences.

GN Store Nord A/S has entered into a definitive agreement for the sale of GNs Hearing business to Amplifon S.p.A. to create a global leader in audiology. For GN Group this creates an opportunity to expand our position in the large audio and video peripherals markets. Read more about the announcement here.

We hope you will join us on this journey and look forward to receiving your application.

#LI-GNGroup