Intern in IT Service Management

MAKE HISTORY WITH US!

At PMIwevechosen to do something transforming our business and building our future on smoke-free products with the power to deliver a smoke-free future.

With huge change comeshugeopportunity. So wherever you join usyoullenjoy the freedom to dream up and deliver better brighter solutions and the space to move your career forward in endlessly different directions.

JOIN US!

WHO ARE WE LOOKING FOR

• University students orUniversitygraduateswith aBachelors or Mastersdegree up to 1 year after graduationpreferably with an academic background in Information Technology Computer Science Information Systems Business Informatics Management Engineering Data Analytics or other fields related to IT operations service management or business process improvement.

• Candidates available for 30 hoursper week

• Communicative proactive well-organized candidates with analytical and computer skills including Microsoft Office tools (strong Excel). Knowledge of Power BI and JIRA is an advantage.

• Problem solver resourceful who learns on the fly

• Candidates with a proficient level of both written and spoken English

• Basic knowledge of data analysis reporting and software testing

• Quick learners with good interpersonal communication andcollaboration skills

• Individuals be able to prioritize responsibilities and present attention to details

• Goal-oriented person with very good analytical andcommunication skills

• Candidate able to work independently under tight schedules

• Other assets would be basic understanding ofservice management ITIL

WHAT WE OFFER YOU

• In this position you will earn no less than PLN34grossper hour

• Paid internship for a duration of 6 months with the possibility to prolong to 12 months

• Become a member of the IT Operation SMO Team and contribute to the Service Excellence program.

• Unique opportunity to have a dedicated scope which supports teams day-to-day operations and decision-making.

• Flexible workingtimeto accommodate your studies

• Multisport card subsidy

• Access to internal training platforms including a language learning platform

• Daily contact with people from all around the world

• Daily collaboration with international teams

HOW WILL YOU MAKE HISTORY WITH US

• Support Service Managers in day-to-day service operations and service lifecycle activities including incident problem audit resilience and governance-related follow-ups.
• Prepare and maintain service documentation such as runbooks escalation matrices knowledge articles application information and support models.
• Analyze incidents service performance SLA/KPI adherence and reporting data to identify trends risks and improvement opportunities.

• Assist with application onboarding migrations decommissioning transition activities and operational reporting using.

A condition ofcommencingthe internship with a chosen candidate is that the candidatepossessesvalid documents authorizing legal residence and work in the territory of the Republic of Poland for the entire duration of the internship. The company reserves the right to verify these documents before signing the contract.

At PMI we run the business in line with ethical principles and encourage SpeakUp culture. We care for equal chances and fair treatment. If you find anything that violates these principles in this job offer or the recruitment process you may contact our Ethics and Compliance Team Read more about Ethics&Compliance at PMI here.

#LI-Hybrid