I2C Junior Dispute Analyst with German
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Job Summary
Make an impact by helping improve the financial experience of our customers.As an I2C Junior Dispute Analyst you will play a critical role in resolving invoice-related disputes driving process improvements and supporting the stability of the Order-to-Cash function. This is an exciting opportunity to builda strong foundationin finance operations while collaborating with cross-functional teams across the organization.
What you will do
Investigate and resolve customer invoice disputes by collecting andanalyzingrelevant data in line with internal procedures
Engage with customers via phone and email to gather dispute details and clarify discrepancies
Document dispute cases accurately and manage workflows through to resolution in ERP systems
Create and process credit and debit notes to ensure financial accuracy
Collaborate with internal stakeholders (e.g. Collections Customer Service Sales Pricing Master Data) to resolve root causes of disputes
Identifydispute trends and implement corrective actions to reduce recurrence and improve process efficiency
Meet definedKPIssuch as response time productivity and reduction of aged disputes
Contribute to continuous improvement initiatives andmaintainup-to-date process documentation
What you will need
Required
Bachelors degree (minimum) in Business Administration Finance Accounting or related field
Minimum 1 year of experience in Order-to-Cash Accounts Receivable Customer Service or dispute resolution
Fluency in English and German (written and spoken)
Proficiencyin Microsoft Office tools (e.g. Excel Outlook)
Preferred:
Experience working with ERP systems (e.g. SAP Oracle or similar)
Knowledge of Order-to-Cash or invoice-to-cash processes
Salary information will be shared during the recruitment process.
Required Experience:
Junior IC
About Company
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongsid ... View more
