I2C DS Collection & Dispute Mgmt Sr Analyst

DePuy Synthes is recruiting for a I2C DS Collection & Dispute Mgmt Sr Analyst Warsaw Poland

ITCCollections & Dispute ManagementSrAnalyst -is responsible forendtoendownership of customer collections and dispute management activities within theInvoicetoCash(I2C) process supporting Johnson & Johnson Global Services Finance.This role supportshighriskhighvaluecustomer portfolios and ensurestimelycash collectionaccuratedispute resolution and compliance with internal controls and service level commitments.

Johnson & Johnson announced plans to separate ourOrthopaedicsbusiness to create a new publicly traded process of the planned separation isanticipatedto be completed within24 months and it will be subject to legal requirements including consultation with works councils and other employee representative bodies as required and other customary conditions and isanticipatedthat followingconclusionof the transaction this positionmay be conveyedwithNewOrthopaedics that case details of any planned changes would be provided to the successful candidate by NewOrthopaedicsatan appropriate timeand would be subject to any necessary consultation processes.

Key Responsibilities:

Collections & Accounts Receivable Management

• Manage customer collections and open receivables through proactivefollowups customer engagement negotiation and dispute resolution techniques

• Drive desired customer payment behavior to maximize cash flow and improve Days Sales Outstanding (DSO)

• Monitor collection performance and KPIs against Service Level Agreements (SLAs)

• Perform AR forecasting trend analysis and root cause analysis on payment behavior

• Manage Sales Order Releasing activities within defined authority limits

Dispute Management

• Own end-to-end dispute management for assigned key accounts from investigation and root cause analysis to resolution and financial adjustments.

• Serve as a Senior Dispute Analyst Subject Matter Expert (SME) for complexhighvalue orhighriskdisputes.

• Manage non-disputed credit transactions and revenue reconciliation activities.

• Provide guidance and escalation support for complex customer and internal issues toexpediteresolution.

• Participate in or support customer negotiations to resolve disputes and improve payment outcomes.

• Identifyand execute process improvement opportunitiesutilizetechnology tools and support audit readiness and audit requests.

Collaboration & Stakeholder Engagement

• Partner closely with Customer Service Sales Supply Chain Deliver Revenue and Finance teams.

• Act as a trusted advisor to internal stakeholders on collection dispute andrevenuerelatedmatters.

• Support management withadhocanalysis reporting and special projects as.

Qualifications:

Education:

• A minimum of a bachelors level degree or equivalent is preferably in accounting finance or related business discipline.

• CPA CMAMBAand/or other financial certificationsispreferred

Experience and Skills Required:

• 2-4years of relevant work experience

• Has an End-to-end Invoice to Cash process experience (Cash Applications Credit Management Collections/Dispute Management) with extensiveexpertisein the latter (Collections/Dispute Management) and preferably in the same Industry as J&J Healthcare/Pharma Preferred.

• Strong customer engagement skills (includingabilityto manage difficult customers) for both internal and external stakeholders.

• Basic Negotiation skills

• Analytical and problem solver

Required Knowledge Skills and Abilities:

(Include any required computer skills certifications licenses languages etc.)

Fluent in English for communication for both oral and written

Technologyproficiencyin Microsoft Office and ERP

Excellent communication skills with the ability to collaborate with a variety of stakeholders.

Teamwork spirit and can work under pressure

Preferred KnowledgeSkillsand Abilities:

(Include any required computer skills certifications licenses languages etc.)

Knowledge of SAP systems

Foreign language capability is a plus

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin or protected veteran status and will not be discriminated againston the basis ofdisability.