I2C Dispute Supervisor, Europe South

Join us in shaping a high-impact dispute management function at Strykers Poland Finance this role you will lead both operational execution and team development ensuring disputes are resolved efficiently while driving long-term process improvements. This is an exciting opportunity to build and stabilize a growing team influence upstream processes and directlyimpactcash flow and customer experience.

What you will do

• Lead and develop a team of up to 9 employees setting clear performanceobjectivesand driving continuous improvement

• Supervise daily dispute resolution activities and ensure closure in line with definedKPIsand service levels

• Act as the first point of escalation for complex or aged disputes and independently resolve critical cases

• Monitor dispute aging and backlog implementing actions to reduce overdue balances and improve cash collection

• Partner with Sales Customer Experience Pricing and Finance to resolve disputes and address root causes

• Conduct root cause analysis and implement upstream initiatives to reduce dispute inflow

• Standardize processes and support the successful transition and stabilization of activities into the Poland Finance Center

• Drive automation and data-driven decision-making byleveragingreporting analytics andnew technologies

What you will need

Required

• MinimumBachelors degree in Business Administration Finance Accounting or a related field

• Minimum 4 years of experience in Accounts Receivable Order-to-Cash or Customer Service

• Minimum 1 year of people management experience

• Fluency in English and Spanish/Italian (written and spoken)

• Experience with ERP or credit management systems (e.g. SAP Oracle or similar)

Preferred

• Masters degree (MBA or equivalent)

• Proficiencyin Microsoft Office and basic knowledge of Power BI