I2C Dispute Analyst with German
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Job Summary
Join a high-impact finance team where your expertise directly improves customer experience and financial accuracy. As an I2C Dispute Analyst you will play a key role in resolving invoice disputes and driving process excellence across the organization. This is an exciting opportunity to contribute to continuous improvement initiatives while partnering with cross-functional teams in a dynamic environment.
What you will do
- Investigate and resolve customer invoice disputes by collecting analyzing and validating relevant data in line with internal procedures
- Engage with customers via phone and email to gather information and clarify dispute details
- Record dispute cases accurately in systems and manage them through to resolution within defined workflows
- Create credit and debit notes in ERP systems to ensure accurate financial records
- Collaborate with internal teams (e.g. collections customer service pricing sales and master data) to resolve root causes and prevent recurrence
- Identify root causes of disputes and implement corrective actions to reduce recurring issues
- Meet individual and team KPIs such as response time productivity and reduction of aged disputes
- Contribute to process improvements maintain documentation and support audit requests and reporting activities
What you will need
Required
- Bachelors degree in Business Administration Finance Accounting or related field
- Minimum 2 years of experience in I2C O2C Accounts Receivable or dispute resolution
- Fluent English and German (written and spoken)
Preferred
- Experience with ERP or billing systems (e.g. SAP Oracle or similar platforms)
- Advanced proficiency in Microsoft Office tools
Salary information will be provided during the recruitment process.
Travel Percentage: 10%Required Experience:
IC
About Company
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongsid ... View more
