HR Service Delivery Analyst

You will provide a regional execution and operational delivery support for HR Technology across this role you will ensure stable responsive and high-quality service outcomes across HR systems partnering with the regional IT Business Partner Global HR Apps and HRIT Operations to deliver business-aligned solutions and maintain operational performance. You will act as the regional execution arm of HR Technology delivery ensuring incidents enhancements and releases are effectively delivered while maintaining a strong employee experience. 

Key Responsibilities 

• Deliver HR Technology Services Across Europe: ensure stable service performance SLA compliance and continuity of critical HR processes including employee lifecycle and payroll support. 
• Support Business Demand and Solution Delivery: Translate regional HR requirements into actionable system solutions partnering with the HR Technology Business Partner and Global HR teams to deliver prioritized enhancements aligned with global strategy. 
• Manage Incidents Requests and Service Performance: Own the resolution of incidents and service requests working with internal teams and vendors to drive timely resolution root cause analysis and continual improvement of service quality and user experience. 
• Coordinate Releases Testing and Stabilization: Support change and release activities including testing deployment readiness post-go-live support and transition to stable operations while minimizing business disruption. 
• Drive Stakeholder Collaboration and Continuous Improvement: Partner with internal and external teams to strengthen support processes improve operational performance and identify opportunities to enhance systems processes and employee experience. 

Qualifications :

• Bachelors degree in Human Resources Information Technology Business or a related field 
• Experience in HR Technology HRIT or Service Delivery roles 
• Experience supporting HR systems and processes (e.g. SAP SuccessFactors or similar) 
• Strong knowledge of incident request and release management processes 
• Ability to work across multiple stakeholders and manage priorities effectively 
• Analytical mindset with a focus on root cause analysis and improvement 
• Strong communication skills and a collaborative approach 
• Ability to operate in a global matrixed environment 

Additional Information :

This position reports to the HR Technology Business Partner and Solution Architect - Europe and partners with HRIT Operations Global HR Apps HR-GBS and external vendors. 

We offer:

• Remote work model
• Flexible working hours
• Private medical care including dental care
• Life insurance
• Multisport card
• Social fund (e.g. vacation allowance Christmas allowance)
• Employee referral program

If you are  passionate innovative culturally open curious and collaborative wed like to hear from you. Please apply now or for a confidential conversation please email Katarzyna Toporek  

O-I is committed to fostering an inclusive environment that attracts and embraces the brightest minds and creates a culture that welcomes a diversity of ideas and perspectives while encouraging growth and rewarding performance.

Remote Work :

Yes

Employment Type :

Full-time