Global Process Owner (GPO) Account Support

Global Process Owner (GPO) Account Support

Location: Wrocław - 2 days in office / 3 days remote

Let us introduce you to the opportunity at EY GDS Poland part of a globally integrated highperforming service delivery network.

The opportunity

As the Global Process Owner (GPO) Account Support you will play a critical leadership role in shaping and governing endtoend Account and Engagement Support processes across EY GDS. Acting as the global custodian for these processes within the Quote-to-Cash (Q2C) lifecycle you will ensure they are standardized scalable and aligned with EYs global Finance strategy.

Working closely with Global Finance Regions MST/ET Mercury Governance Boards and strategic vendor partners you will drive continuous improvement through process optimization automation and the adoption of AI and digital solutions.

This is a high-impact globally visible role with strong exposure to senior stakeholders focused on enhancing efficiency quality and control while enabling EYs client-serving teams.

Your key responsibilities

• Act as the global owner of Account and Engagement Support processes delivered through EY GDS across the Q2C lifecycle
• Drive process standardization governance and continuous improvement aligned with EYs operating model
• Design and optimize workflows leveraging automation AI and digital solutions
• Act as the quality gatekeeper ensuring adherence to global standards and effective change governance
• Serve as the escalation point for critical process issues control failures and service risks
• Oversee outsourced service delivery ensuring quality efficiency and cost optimization
• Manage vendor relationships including SLAs KPIs and governance forums
• Lead initiatives to improve productivity reduce costs and simplify processes through innovation
• Strengthen control frameworks and ensure compliance with internal policies SOX IFRS and US GAAP
• Support audits through effective documentation issue resolution and continuous control improvement
• Build strong relationships with global stakeholders and drive adoption of process and technology changes
• Partner closely with the GDS ES Account Support Leader to deliver high-quality service and drive strategic initiatives

Skills and attributes for success

• Strong leadership and ability to influence senior stakeholders in a complex global environment
• Strategic mindset combined with hands-on process improvement experience
• Ability to drive change innovation and continuous improvement
• Strong problem-solving and analytical thinking skills
• Excellent communication and stakeholder management capabilities
• Ability to navigate ambiguity and drive clarity in global transformation initiatives
• Collaborative approach and ability to work across functions regions and teams

To qualify for the role you must have

• Significant experience in global process ownership governance or enterprise service delivery
• Proven track record in process transformation automation and continuous improvement initiatives
• Experience managing outsourced or vendor-delivered services
• Strong understanding of risk management internal controls and compliance frameworks
• Experience working in complex matrixed global organizations
• Strong communication and presentation skills

Ideally youll also have

• Experience in professional services or client-serving environments
• Exposure to automation tools AI solutions analytics platforms or low-code technologies
• Certifications or experience in Lean Six Sigma Agile or Change Management
• Familiarity with Quote-to-Cash processes and financial systems in a global organization

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine locations Argentina Hungary India the Philippines Poland Sri Lanka Mexico Spain and the United Kingdom and with teams from all EY service lines geographies and sectors playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants we offer a wide variety of fulfilling career opportunities that span all business GDS you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. Well introduce you to an ever-expanding ecosystem of people learning skills and insights that will stay with you throughout your career.

• Continuous learning: Youll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: Well provide the tools and flexibility so you can make a meaningful impact your way.
• Transformative leadership: Well give you the insights coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture:Youll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY

EY Building a better working world

EY exists to build a better working world helping to create long-term value for clients people and society and build trust in the capital markets.

Enabled by data and technology diverse EY teams in over 150 countries provide trust through assurance and help clients grow transform and operate.

Working across assurance consulting law strategy tax and transactions EY teams ask better questions to find new answers for the complex issues facing our world today.

If you can demonstrate that you meet the criteria above please contact us as soon as possible.

The exceptional EY experience. Its yours to build.

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