Global Order Operations Analyst, Small Markets (6 Months FTC) [wmd]

Calling all originals: At Levi Strauss & Co. you can be yourself and be part of something bigger. Were a company of people who like to forge our own path and leave the world better than we found it. Who believe that what makes us different makes us stronger. So add your voice. Make an impact. Find your fit and your future.

About the Job

As a Global Order Operations Analyst you will act as the single point of contact for strategic accounts ensuring seamless communication and consolidated reporting on order status and delivery. You will manage the end-to-end customer order lifecycle coordinate with cross-functional teams and support operational execution across Order Management (OM) and Accounts Receivable (AR) processes.

This is a 6-month fixed-term contract covering maternity leave. Ideally we are looking for someone to start in August 2026.

Key Responsibilities

• Serve as the main contact for strategic account inquiries and provide consolidated reporting on orders and deliveries.

• Resolve customer issues related to orders shipping product queries returns and discounts.

• Ensure customer-specific requirements (e.g. bagging booking VAS levelling) are met per compliance agreements.

• Collaborate with Distribution Logistics Sales and Merch Planning to ensure timely shipments and resolve supply challenges.

• Maintain accurate customer data and proactively communicate with internal and external stakeholders.

• Oversee external service provider performance for OM and AR activities ensuring compliance with SLAs.

• Drive EDI implementation and support business plan execution for strategic accounts.

• Monitor cash collection performance support legal and bad debt processes and assist in dispute resolution and chargebacks.

• Investigate and resolve unclear remittance details and billing discrepancies.

About You

Qualifications & Experience

• 3 years in B2B or e-commerce customer service

• Experience with SAP or similar ERP systems (23 years preferred)

• Strong Excel skills (VLOOKUP Pivot Tables IF statements)

• Bachelors degree or equivalent work experience

• Experience in order management or AR; apparel industry experience a plus

• Fluent in English (written and verbal); Czech or French is a plus

Skills & Competencies

• Strong analytical and data interpretation skills

• Excellent communication and interpersonal abilities

• Ability to manage multiple priorities and work independently

• Team player with a proactive problem-solving mindset

• Detail-oriented with strong organizational skills

• Familiarity with supplier portals (e.g. Vendor Central)

• Understanding of logistics and financial operations across markets

This is a hybrid position based in our Warsaw office. You will be expected to be in the office three days per week though time in office may vary depending on business needs.

The expected salary range for this role is PLN gross per year. The amount an employee will earn within the salary range will be based on factors such as relevant education qualifications performance and our needs. Salary ranges may vary by location and currency. Where roles are advertised across multiple locations local ranges will apply.

Levi Strauss & Co. (LS&Co.) offers a total rewards package that includes base pay paid leave product discounts and more designed to help you and your family stay healthy meet your financial goals and balance the demands of your work and personal life. Available benefits and incentive compensation vary depending upon the specifics of the role; details relating to a specific role will be made available upon request. Read more about our benefits here.

LS&Co. is an affirmative action and equal employment opportunity welcome and value people from diverse cultures backgrounds and experiences to make LS&Co. a collective success.

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