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German speaking Customer Support Advisor in Gdansk, Poland

Job Location:

Gdańsk - Poland

Monthly Salary: Not provided by the employer

Posted: 16 July 2026 (30+ days ago)

Application Deadline: 13 October 2026

Vacancies: 1 Vacancy

Position: Customer Support Advisor (German)

Location: Gdansk Poland

Work model: On-site

Employment type: Full-time

Remuneration: Competitive salary package

DUTIES AND RESPONSIBILITIES:

Handle customer inquiries via phone chat and email for the Airbnb support project
Provide professional assistance to customers regarding reservations account-related topics and service inquiries
Troubleshoot customer issues and provide accurate solutions using internal tools and processes
Manage customer complaints and ensure timely resolution according to quality standards
Maintain accurate customer records and document all interactions in company systems
Communicate clearly and professionally with German and English-speaking customers
Follow internal procedures client guidelines and service quality requirements
Achieve individual and team performance targets while maintaining customer satisfaction.

REQUIREMENTS:

Fluent German (C1 level) and English (B2 level) communication skills written and spoken
Minimum 1 year of customer service or similar customer-facing experience
Experience handling customer inquiries via phone chat and email preferred
Strong communication and active listening skills
Customer-focused mindset with strong problem-solving abilities
Ability to handle complaints professionally and efficiently
Good typing skills and attention to detail
Comfortable working with customer service tools and digital platforms
Ability to work in a rotational shift environment including weekends
Availability to complete full training attendance requirements.

BENEFITS: