Feedback Loop Processing

As Feedback Loop Lead for Neo within Capgemini you will play a key role in ensuring that user insights directly shape the evolution of Capgeminis Group wide AI platform. Neo is a strategic initiative and this role ensures that feedback from across the organization is consistently captured structured and translated into actionable improvements.
You will operate at the intersection of product engineering and user experienceenabling continuous improvement by turning real usage insights into prioritized inputs for platform development. This is a unique opportunity to influence how Neo evolves through a data driven user centric feedback process at scale.

At Group IT we believe that difference drives change. Our vision is bold and our mission is clear: to empower the business through technology that enables efficiency profitability and sustainable growth. We deliver enterprise wide solutions by harmonizing global standards and integrating all business units into a unified IT services model.
As a strategic partner to the business Group IT translates complex needs into actionable initiatives advocating for our stakeholders across the global technological landscape. We are currently driving a series of transformative rollouts and initiatives that enhance security streamline operations and elevate digital experiences for every Capgemini employee around the globe.
Our ambition is to build a connected intelligent and inclusive IT enterprise accessible to anyone anytime anywhere. This is your opportunity to lead change shape the future and build technology that matters.

As Feedback Loop Lead for Neo you will own and continuously improve the end to end feedback lifecycle ensuring that insights from users are structured prioritized and translated into meaningful product and platform improvements.
In this role you will:
Own and maintain the feedback intake process ensuring consistent collection classification and traceability of user insights
Triage structure and group feedback items to support prioritization with product and engineering stakeholders
Consolidate recurring themes pain points and opportunities into clear and actionable outcomes for feature intake
Coordinate with stream leads to ensure feedback is properly investigated followed up and integrated into delivery plans
Monitor feedback trends and usage patterns to identify systemic issues and improvement opportunities
Ensure visibility of feedback insights across stakeholders through structured reporting and communication
Continuously improve feedback processes tooling and governance to support Neos scale and complexity
Act as a key enabler of a user centric data driven improvement culture within the platform

Bachelors or Masters degree in Business Engineering UX Data or a related field
Experience in feedback management product operations or user insight processes within digital or platform environments
Strong analytical skills with the ability to structure qualitative input into clear actionable insights
Comfortable working cross functionally with product engineering UX and support teams
Excellent communication and organizational skills with strong attention to detail and process discipline
Hands on experience with feedback tools dashboards or ticketing systems is a plus

The Capgemini Group is a global leader in partnering with companies to transform and manage their businesses. We do this by unleashing human energy imagination and ingenuity through the power of technology with the goal of achieving an inclusive and sustainable future.
We are a responsible and diverse organization of more than 340000 people present in over 50 countries with a strong 55 year heritage. Capgemini is trusted by its clients to unlock the value of technology across the full breadth of their business needs. The Group delivers end to end services from strategy and design to engineering powered by leading capabilities in AI cloud and data.

Choosing Capgemini means choosing a company where you are empowered to shape your career in the way youd like. You will be supported and inspired by a collaborative global community and encouraged to reimagine whats possible.
We place people at the heart of everything we do. You will benefit from extensive career growth programs flexible working arrangements and a supportive environment that enables continuous development. This role offers the opportunity to ensure that Neo evolves based on real user needs directly influencing the experience of an enterprise wide AI platform.
Get the future you want. With Capgemini.