End-User IT Support Technician (Laptops, iPhones, Reimaging) for NATO with security clearance

Good first-line support is invisible - nobody notices it until it is missing.

A multinational defence training centre in Bydgoszcz needs a hands-on technician for itsend-user estate: getting devices ready getting people back into their accounts and fixing theeveryday problems before they turn into bigger ones. Fully on site as part of a small supportteam with clear procedures.

What you would be doing

• Building and rebuilding laptops from the standard image and configuring them so each one isready for its user on day one
• Setting up wiping and preparing iPhones for the people who carry them
• Handling account requests - password and MFA resets access to the systems people need -against approved tickets
• Solving the common problems at first line: logins software errors printers Wi-Fi and LANconnectivity - and escalating what needs a deeper look
• Keeping devices patched and compliant checking deployment status and fixing basicfailures
• Logging everything you install fix or deploy so the next person can see exactly whathappened

What you would bring

• Proven end-user support experience with desktops laptops and peripherals in a business oroperational setting
• Confidence with device imaging software installation and Windows troubleshooting
• Basic networking - IP addressing connectivity checks wireless and wired faults
• Day-to-day use of a ticketing or service management tool and the habit of keeping itaccurate
• Sound instincts on security basics: passwords access control looking after devices
• Clear communication with users and the willingness to work extended hours aroundexercises and events
• Nice to have: ITIL VDI environments Apple and VMware tools Active Directory GroupPolicy DNS and DHCP

Why this one is worth a look

It is a well-run environment with clear procedures a real mix of Windows Apple and mobiledevices and a framework behind it that keeps renewing.