EMEA Governance Lead Fixed term 10 months contract with possibility to extend it

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Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented peopleand empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

JLL is looking for an EMEA Governance Lead to join our Integrated Facilities Management business line on a maternity cover this role youll be the operational backbone of governance across our accountsdriving compliance quality and consistency between strategic leadership and day-to-day delivery teams. Youll own the rhythm of governance reporting client reviews and quality programmes that keep our accounts running smoothly and our clients confident. This is an opportunity to make a visible hands-on impact across EMEA while working closely with Account Directors and cross-functional teams. If you thrive on structure detail and continuous improvement this role puts you right at the centre of it.

• Schedule and facilitate governance reviews and client meetings including MMRs QBRs annual presentations and cross-account materials
• Track KPI scoring and performance reporting on a monthly and quarterly basis alongside manager meetings and account team townhalls
• Monitor action items through the Escalation Tracker process ensuring overdue items are flagged and closed in a timely manner
• Oversee the Quality Programme including audits compliance reviews and corrective action plans in line with QMS requirements
• Maintain accurate and complete governance documentation and evidence across the account team SharePoint
• Lead the client experience programme for Reception Standards designing and delivering training and building a network of workplace ambassadors
• Act as the go-to contact for governance-related queries from internal teams and clients providing clear guidance on process and requirements
• Support key account systems and tools (e.g. Corrigo Azara JLL Serve) and maintain the L&D matrix in partnership with the EMEA Ops Lead and Account Director

• A background in governance compliance risk or quality management within a corporate or facilities management setting
• Confident stakeholder management skills with the ability to build trust across clients leadership and operational teams
• Strong facilitation skillscomfortable running meetings documenting outcomes and driving actions to closure
• Familiarity with quality management systems (e.g. ISO 9001) risk registers and compliance frameworks
• Excellent written and verbal communication with confident presentation skills and active listening
• A keen eye for detail and a genuine passion for quality and service excellence
• A proactive self-motivated mindset with the flexibility to adapt to changing priorities
• A collaborative goal-oriented approach paired with the honesty and initiative to challenge the status quo and drive improvement

• Competitive Rewards & BenefitsPermanent contract after probationary period private healthcare cafeteria system life insurance and employee assistance program.
• Flexible Work EnvironmentRemote contract on the territory of Republic of Poland (Not other countries!)
• Career Development & GrowthRobust development opportunities with 80% employee participation in structured programs AI upskilling and professional training.
• Stability & Recognition78% employee recommendation rate recognized for 18 consecutive years as one of the Worlds Most Ethical Companies.
• Inclusive & Supportive CultureStrong commitment to Diversity Equity & Inclusion across multiple employee resource groups and initiatives.
• Global Perspective60 nationalities and 40 languages represented offering rich cultural exchange and collaboration opportunities.

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If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

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