EB Operations Analyst (Level 2)

Division: EB Operations

As an EB Operations Analyst you will be responsible for delivering high-quality operational services related to cash securities and tax processing ensuring accuracy timeliness and compliance with internal controls.
You will handle specialized operational tasks often requiring investigation beyond standard procedures while actively contributing to team performance and continuous improvement. You will work in a highly dynamic tax operations environment covering multiple markets. You will contribute to automation and to AI and continuous improvement initiatives.

Roles & Responsibilities:

Process a range of specialized transactions (e.g. payments reconciliation tax events)
Perform investigations and research when issues fall outside standard procedures
Ensure adherence to SLA risk and control frameworks
Handle priority / risk-sensitive operations with appropriate escalation

• Risk & quality management
  Apply strong risk awareness in daily activities
  Identify and escalate operational incidents or discrepancies
  Ensure data quality and control execution across processes
  Support audit readiness and compliance standards
  
• Problem solving & escalations
  Investigate non-standard cases and operational issues
  Contribute to identifying root causes and corrective actions
  
• Continuous improvement (CI)
  Participate in problem-solving sessions and CI initiatives
  Identify gaps in processes and ways of working
  Support or contribute to projects (efficiency risk regulatory strategy)
  
• Team contribution & knowledge sharing
  Achieve polyvalence across key team processes
  Support training and coaching of colleagues on selected topics
  Act as a reliable knowledge contributor within the team
  

Required Qualifications:

Strong analytical and problem-solving skills
Good knowledge of banking products processes and systems
Solid risk awareness and attention to detail
Ability to handle complex and non-standard operations
Strong team collaboration and communication skills
Behavioral expectations :
Ownership mindset takes accountability for cases end-to-end
Continuous improvement mindset challenges processes and suggests improvements
Client-focused approach understands impact on internal/external clients
Resilience able to manage workload and deadlines.

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