Director, Product Security

Were building the AI-driven future of customer success from retention to growth!

Were building the AI-driven future of customer success from retention to growth! Gainsight is the AI-powered retention engine behind the worlds most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2000 companies trust Gainsights applications and AI agents to drive learning adoption community connection and success for their customers. To explore how our suite of solutions is shaping the future of customer success check out the link.

About This Role:

Were looking for a full-time Director Product Security to join our Security team reporting to the Chief Security Officer. This role is a hybrid role based out of Poland.

In this role youll play a key role in embedding security into Gainsights cloud-native SaaS platform by defining Product Security strategy and driving Secure by Design principles threat modeling and security architecture reviews across the software development lifecycle. This is a great opportunity for someone who thrives in a fast-paced innovation-focused environment and enjoys working cross-functionally with teams like Engineering Product and Infrastructure. The ideal candidate brings strong skills in Secure SDLC application and API security and security leadership.

What Youll Do:

• Maturing the application security program

• Increasing Test Coverage (% of Assets): The percentage of active repositories microservices and endpoints monitored by SAST DAST SCA and container scanning tools

• Security Gates Passed/Failed: The ratio of builds that are automatically blocked from deployment due to high-severity policy violations.

• Managing a team of global team of product security engineer

This role may require occasional travel (up to 10-25%) for team meetings training or company events. This is not a complete list of responsibilities and the scope of the role may evolve with the needs of the team and business.

What Were Looking For:

• 13 years of experience across Software Engineering Security Engineering Application Security or Product Security with at least 7 years leading security organizations.

• Proven experience building or scaling Product Security programs within modern SaaS or cloud-native environments.

• Deep expertise in Secure SDLC Secure by Design threat modeling security architecture application security API security and modern authentication and authorization frameworks.

• Demonstrated success partnering with Engineering and Product leadership to influence architecture design decisions and security strategy.

• Strong understanding of cloud-native architectures microservices Kubernetes containers and multi-tenant SaaS platforms.

• Experience driving organization-wide vulnerability management and product risk remediation programs.

• Ability to communicate technical risk effectively to executive leadership and drive cross-functional alignment.

• Experience building mentoring and leading high-performing Product Security teams.

Nice-to-have skills:

• Experience securing AI/GenAI-powered products and platforms.

• Hands-on software engineering background with experience building distributed systems.

• Experience implementing security automation within modern CI/CD environments.

• Experience leading globally distributed Product Security teams.

• Security certifications such as CISSP CSSLP or GIAC certifications.

Why Youll Love It Here:

Gainsight is a place where innovation is shaped through collaboration curiosity and a shared focus on solving real-world problems. With a growing suite of products across customer success product experience community education and AI-powered relationship intelligence we continue to evolve with the needs of our customers. When people with diverse strengths a strong sense of community and true passion for our mission come together they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability trust and support that people need - not just to do the job but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:

Our Compensation and Benefits: At Gainsight we believe great work happens when teammates feel fully supported.

The starting base salary range for this role is PLN 39000 - PLN 45000 monthly. Actual compensation may vary based on factors such as skills experience and addition to base pay this role is eligible for an annual bonus and participation in Gainsights equity program.

• We offer a comprehensive benefits package including premium private medical care with priority appointments Multisport Cards to support your physical well-being and flexible remote work options. Partners can be included in both health and wellness programs. Youll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.

Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here.

Our Growth Opportunities: From mentoring to career development opportunities were passionate about helping our teammates learn grow and thrive.

Our Parody Videos: No explanation needed. Just watch them here!

If this sounds like the right role for you wed love to hear from you.

Additional Information:

Were committed to creating an inclusive fair and transparent hiring process. As an equal opportunity employer we celebrate diversity and are committed to creating a welcoming experience for all candidates.

If you require accommodations or have questions about how your personal data will be used during the hiring process please contact .

If youre applying for a role through an Employer of Record (EOR) or contractor arrangement please note that employment terms and benefits are managed by the EOR or may not apply to non-EOR contractors.

Required Experience:

Director