Director, Delivery Management

We were born as an engineering company and weve never stopped being one. For over 30 years weve built complex products platforms and digital experiences for some of the worlds most demanding clients with deep engineering expertise and a commitment to quality at the heart of everything we do.

Were now at the forefront of helping enterprises become truly AI-native accelerating our own capabilities in agentic delivery and AI-first engineering and bringing clients along that journey from strategy through solutions to measurable business value.

For a delivery leader we offer a global platform with real engineering depth clients who bring serious problems worth solving and a culture where technical credibility and human connection are equally valued.

Poland is one of EPAMs largest and most strategically important delivery locations with 6000 engineering and delivery professionals delivering across financial services insurance life sciences retail media and technology for some of the worlds most recognized enterprises. This role sits at the core of Polands leadership team and is an active part of the broader CEE delivery organization.

For the right person this is a role with real scope: a delivery portfolio spanning hundreds of clients and thousands of projects a platform to shape delivery at country level with the backing of CEE and global leadership and access to EPAMs global network of practices centers of excellence and world-class engineering talent across 60 countries.

• Maintain a clear picture of delivery health across Polands portfolio identifying risks early and creating conditions for well-informed decisions
• Set governance that serves the work: clear ownership fast decisions and outcomes that are visible and measurable
• Create the conditions for consistently high delivery quality and client satisfaction across all engagement models
• Ensure delivery teams operate with a genuine understanding of the business context behind their engagements and the goals that matter to each client
• Stay close to key accounts directly stepping in where your presence adds most value whether in a senior client conversation a difficult escalation or a pivotal delivery moment
• Develop a domain-informed layer of delivery leadership across Poland connecting industry expertise with delivery execution to serve clients with depth and consistency
• Keep Poland at the forefront of AI-native delivery: scale proven AI-first practices across the portfolio and continuously raise the bar on what AI-led engineering delivers for our clients
• Work with account and engagement leadership to develop accounts toward higher-maturity engagement models where it creates genuine value for both the client and EPAM
• Represent EPAM credibly in senior client-facing conversations and take ownership of strategic client visits aligning around client needs and EPAMs capabilities
• Set the standard for client-centricity empowering Delivery Managers to operate as true partners to their clients
• Collaborate actively in presales and ensure smooth transitions from pursuit into delivery
• Work closely with Sales Account Management and CEE Engagement leadership across the full engagement lifecycle identifying delivery-led growth opportunities
• Contribute to regional and global delivery leadership forums influencing standards and sharing Polands delivery expertise
• Lead mentor and develop a strong community of Delivery Managers and Program Managers across Poland
• Invest in career growth active coaching and a high-performance culture that balances client demands with team motivation
• Contribute to hiring and talent strategy attracting and integrating strong delivery talent

• 15 years in IT delivery engineering or consulting environments
• 5 years in senior delivery leadership managing portfolios leading teams of managers and working closely with P&L
• Proven track record across large complex multi-stream engagements with global clients. Comfortable in a matrixed multi-stakeholder environment. Makes an impact without needing to own everything. Earns trust through consistency follow-through and fronting delivery personally where it matters
• Experience across multiple delivery models: T&M managed capacity managed services fixed price
• Active involvement in presales solution shaping and commercial negotiation
• Prior hands-on engineering background is essential. This role requires genuine technology credibility
• Strong grasp of modern software engineering cloud platforms and AI-native delivery practices. Sees Polands scale and EPAMs position at the forefront of AI-native delivery as a genuine opportunity. Motivated by the work itself not the title. Leads hands-on
• A genuine advocate for AI-led ways of working who champions adoption and leads by example in an AI-first environment
• Fluent English (C1)