Digital Service & Remote Connectivity Lead

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences diagnostics and biotechnology

At Beckman Coulter Diagnostics one of Danahers 15 operating companies our work saves livesand were all united by a shared commitment to innovate for tangible impact.

Youll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danahers system of continuous improvement you help turn ideas into impact innovating at the speed of life.

As a global leader in clinical diagnostics Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratorys role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing and are used in hospitals reference and research laboratories and physician offices around the world. Every hour around the world more than one million tests are run on Beckman Coulter Diagnostics systems impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough to rapid and reliable sample analysis to more rigorous decision makingwe are enabling clinicians to deliver the best possible care to their patients with improved efficiency clinical confidence adaptive collaboration and accelerated intelligence.

Learn about the Danaher Business System which makes everything possible.

The Digital Service & Remote Connectivity Lead - EMEA is responsible for unlocking the full value of remote service capabilities driving adoption and utilization of remote connectivity (IntelliServe). This work will improve service efficiency and cost to serve and will increase customer satisfaction. It will also identify new IT&AI solutions to further enhance service efficiency and competitiveness.

This position reports to the Senior Director Customer Service EMEA and is part of the Service Team across multiple geography in EMEA and will be remote in Poland.

In this role you will have the opportunity to:

• Drive adoption & utilization by increasing attachment rates expanding the installed base and ensuring active use of remote tools
• Provide technical leadership by supporting sales leading implementations and removing adoption barriers (incl. cybersecurity)
• Enable cross-functional alignment across Sales Service and PMO to ensure consistent positioning execution and rollout
• Execute key initiatives including installations pilots and improved remote tool utilization
• Lead innovation by identifying piloting and scaling advanced digital and AI-driven service solutions

The essential requirements of the job include:

• Bachelors degree in Engineering IT or a related technical field
• Extensive experience (typically 5 years) in field service technical support or digital solutions within a regulated industry
• Proven track record in leading customer-facing implementations or deployments including integration of digital connectivity or remote service tools
• Advanced knowledge of connectivity cybersecurity and remote diagnostics platforms with the ability to independently resolve complex technical and customer adoption challenges
• Demonstrated experience working cross-functionally in a matrix environment influencing Sales
• Service and PMO stakeholders without direct authority

Travel Motor Vehicle Record & Physical/Environment Requirements:

• Ability to travel about 50% across EMEA

It would be a plus if you also possess previous experience in:

• Experience with AI-driven diagnostics predictive maintenance or advanced digital service solutions
• Familiarity with Danaher Business System (DBS) tools or continuous improvement methodologies

AtBeckman Coulter Diagnosticswe believe in designing a better more sustainable workforce. We recognize the benefits of flexible remote working arrangements for eligible roles and are committed to providing enriching careers no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working forBeckman Coulter Diagnosticscan provide.

#LI-remote

Join our winning team today. Together well accelerate the real-life impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges architecting solutions that bring the power of science to life.

For more information visit .